Community & Social Media Manager

The Community Manager, Social Media at K12 will oversee and expand the company’s online communities and social media presence. This role involves driving engagement, building relationships, and supporting K12’s educational mission across platforms like Facebook, Instagram, TikTok, Reddit, and YouTube.

Requirements

• 5+ years of experience in community management and/or social media management
• Bachelor’s degree in Marketing/Communication or relevant work experience
• Social Media Expertise: Proven track record in managing and growing social media communities across major platforms
• Engagement & Relationship Building: Strong interpersonal skills with a natural ability to connect with diverse audiences
• Customer-Centric: Ability to provide exceptional customer service and act as a representative of K12’s brand across all platforms
• Data-Driven: Ability to analyze social media metrics, draw insights, and adjust strategies accordingly to improve engagement and performance
• Organizational Skills: Strong attention to detail with the ability to manage multiple projects and deadlines in a fast-paced environment
• Collaboration & Teamwork: Experience working cross-functionally with marketing, PR, customer service, and sales teams to align on objectives and drive community engagement
• Tech-Savvy: Proficiency in social media management tools (e.g.,Sprout Social, Meta Business, Google Analytics) and community engagement platforms (e.g., Reddit, Facebook Groups)
• Adaptable: Comfortable in a fast-paced, changing environment with the ability to adapt strategies quickly
• Passion for Education: A genuine interest in online education and K12’s mission to support students and families
• Highly organized: able to manage multiple projects and deadlines in a fast-paced environment
• Excellent presentation skills with ability to leverage technology effectively
• Experience leading and mentoring teams, with a focus on professional growth and fostering a collaborative culture
• Strong project management and organizational skills with attention to detail
• Excellent written and oral communication skills
• Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency
• Ability to clear required background check

Benefits

• health benefits
• retirement contributions
• paid time off

Originally posted on Himalayas