Associate Principal Technical Account Manager

Dragos is on a relentless mission to defend industrial organizations that provide us with the necessities of modern civilization; running water, functioning electricity, and safe industrial working environments. As the market leader in ICS/OT Cybersecurity, we are dedicated to arming our customers with best-in-class technology, threat intelligence, and services to protect their systems as effectively and efficiently as possible. We’re a remote-first culture with operations in North America, Europe, the Middle East, and APAC. We’re looking for mission-oriented teammates who embody our core values of authenticity, transparency, and trust. Are you ready to make a difference? Come join a mission that can save the world! 

About the Role

Our APAC Customer Experience team is seeking a Technical Account Manager to join our mission! In this role, you’ll serve as a trusted advisor to our customers—delivering expert recommendations, guiding them to operationalize key use cases, and ultimately turning their success into strong advocacy for Dragos. You’ll be the voice of the customer within our organization, sharing critical feedback and insights that shape product innovation and address unmet needs. Beyond your technical expertise, what sets you apart is your tenacity, curiosity, humility, resilience, and relentless commitment to helping customers achieve meaningful business outcomes. If you thrive in fast-changing environments and want your work to directly advance our mission of Safeguarding Civilization, this is the place to make an impact!

Responsibilities

• Act as the technical advocate and advisor for assigned customer accounts, ensuring successful onboarding, configuration, and utilization of Dragos solutions through regularly scheduled cadence calls or ad-hoc customer requests.

• Understand customer goals, success criteria, and operational environments to guide them toward realizing maximum value.
• Provide ongoing strategic and technical guidance to customers, including best practices, roadmap alignment, and optimization recommendations.
• Collaborate closely with different teams at Dragos to ensure a smooth and seamless customer experience for our customers.
• Proactively monitor customer health and usage data to identify and address risks, opportunities, and adoption gaps.
• Conduct regular account reviews and value realization sessions with customers.
• Deliver enablement and product walk throughs to help customers expand their internal capabilities and mature their cybersecurity programs. 

Requirements

• 5+ years of experience working in or with industries that contain OT systems (energy sector, oil and gas, metals and mining, manufacturing, food and beverage, etc.). Must possess familiarity with typical industrial control systems (ICS), SCADA, or DCS architectures.

• 3+ years of experience working in OT or enterprise cybersecurity, specifically in areas such as Threat Intelligence, Security Operations, Security Engineering, etc.  

• Strong understanding of industrial cybersecurity, ICS/OT environments, and/or threat detection platforms.
• Familiarity with security operations, asset visibility, threat intelligence, or vulnerability management.
• Experience working with large, complex enterprise customers in critical infrastructure sectors (e.g., energy, manufacturing, oil & gas).
• Understanding of SOC/SIEM workflows (Splunk, QRadar, FortiSIEM, Elastic, Sentinel) and cybersecurity concepts such as incident response, notification triage and investigation, secure remote access, and vulnerability management.  

• Understanding of relevant standards, frameworks and regulations applicable to critical infrastructure and industrial cybersecurity such as SANS 5 ICS Critical Controls, ISA 62443, AESCSF, NIST CSF, SOCI, etc.
• Excellent communication, interpersonal, and problem-solving skills.
• Proven ability to articulate and present business value to various stakeholders (e.g., CISOs, OT Managers, Directors of Engineering), leveraging the technical insights identified in the customer environment. 

Compensation

• Salary: AUD 230,000 OTE

• Competitive Equity Package  

• Comprehensive Benefits Plan 

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Dragos is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local laws. All new hires must pass a background check as a condition of employment.