Night Auditor (11pm-7am) - Broomfield, CO – Amazon Store
Concord Hotels is a respected hospitality company known for its commitment to quality service and a supportive work environment. As a hotel management company, Concord operates multiple hotel properties, offering guests comfortable accommodations, excellent amenities, and professional customer service. The company culture at Concord centers around five core Cornerstones: Quality, Integrity, Community, Profitability, and Fun. These values guide every aspect of the organization's operations and shape the experiences of both guests and employees. The company is dedicated to creating a positive workplace for its associates, emphasizing the importance of hiring the best talent, fostering professional growth, and maintaining a culture that values associates through its 'Associate First' policy. The benefits package and various career development opportunities illustrate Concord's commitment to its workforce.
The role of Front Desk Night Auditor at Concord Hotels is a vital position that combines financial auditing responsibilities with guest service duties. This full-time position pays between $18.00 and $20.00 per hour and involves managing the hotel's financial transactions and guest requests during the night shift. The Front Desk Night Auditor is responsible for processing daily audits of the hotel's financial data, including verifying transactions from the front desk, posting charges, and preparing detailed reports for the following day. This role requires meticulous attention to detail as the auditor finalizes all credit card transactions and tax charges, ensures that all guest folios are accurate, and balances the hotel’s accounts by the end of the shift.
Beyond the auditing tasks, the Front Desk Night Auditor plays a central role in guest services during the overnight hours. Duties include handling the hotel phone system, managing guest reservations by taking, modifying, or canceling bookings, and coordinating with other departments such as Housekeeping and Maintenance to resolve any guest issues. The auditor performs check-in and check-out procedures efficiently, including offering express checkout options and promoting reservation opportunities to guests for future stays. Additionally, the auditor is responsible for maintaining the security of hotel keys and administering guest safe deposit boxes, ensuring a safe and secure environment for guests and staff alike.
Emergency preparedness is another critical aspect of this role, with the auditor expected to be fully versed in the hotel’s emergency procedures to respond promptly and effectively as situations arise. This role also supports overall hotel operations by maintaining the lobby’s appearance and assisting with morning breakfast setup activities if required. Working as a Front Desk Night Auditor at Concord means joining a team that values hospitality talents, offers competitive wages, comprehensive benefits, and a culture focused on growth and fun. The company is an Equal Employment Opportunity employer, providing equal opportunities for all qualified individuals and maintaining a drug-free workplace. This position is ideal for those passionate about hospitality and seeking to advance their careers while making a positive impact on guests’ experiences.
- High school diploma or equivalent
- Previous experience in hotel front desk or audit role preferred
- Ability to process financial transactions accurately
- Proficient in phone system operation
- Ability to handle guest reservations and inquiries
- Must be able to work overnight shifts
- Strong organizational skills
- Knowledge of hotel security protocols
- Good communication skills
- Ability to remain calm in emergency situations