Senior Subject Matter Expert, US VSP – Amazon Store
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Description About Amazon Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience – Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon to research and develop technology that improves the lives of shoppers and sellers around the world. About The Role - Senior Subject Matter Expert As a Senior Subject Matter Expert, you will be responsible to drive key metrics focused on profitability initiatives for US Account Management Team (US VSP). The candidate will be responsible for driving major commercial programs (profitability, selection, deals) initiatives across the organization, providing expert analysis, and developing strategies to enhance overall performance. The individual will interact with the business, automation & technology teams to help drive operation, deploy tools & techniques and system improvements. Timings will be as per USA shift, 04:00 PM IST to 01:00 AM IST Key job responsibilities Key job responsibilities
- Identify business impact metrics, align with Stakeholders, establish them and report it. 2. Conduct in-depth profitability analyses, deal management, pricing, selection, customer returns, direct fulfilment, disincentivize underperforming buying option across various business units, selling partner accounts, and customer segments
- Engage stakeholders across globe; demonstrate business acumen and skills in driving change by developing business proposals and driving implementation of recommendations through effective written and oral communication.
- Develop analytic reporting mechanism to characterize areas of opportunity, recurring operation patterns and progress made towards the actualization of those opportunities.
- Identify areas for cost reduction and revenue enhancement, proposing actionable recommendations to senior leadership
- Drive project communication and accountability through data-driven reporting and analytics, using tools like SQL and Tableau to create performance dashboards, track deliverables, identify trends, and generate insights for both routine performance monitoring and ad-hoc inquiries across the VSP organization.
- Work with data engineering team to improve tools, processes and reporting dashboards
- 3+ years of program or project management experience
- Experience using data to influence business decisions
- Experience interpreting data and making business recommendations
- Knowledge of customer experience, listening to customers' voice and work backwards to improve business process and operations
- Knowledge of Microsoft Office products and applications
- Bachelor's Degree
- Experience in advanced SQL, Python, Tableau
- MBA