Document Management Lead ID-1990 – Amazon Store

Full job description

Who We Are:

At Inchcape Shipping Services, our vision is to create a connected world where customers can trade successfully and make informed decisions in every port, everywhere. We achieve this by combining our worldwide infrastructure with local expertise, through our global network of more than 250 proprietary offices and a team of over 3,000 dedicated professionals. Our diverse customer base includes owners and charterers in the oil, cruise, container, and bulk commodity sectors, as well as naval, government, and intergovernmental organisations.

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Role Summary:

We have an exciting new opportunity for a Document Management Lead to join our team. In this role you will be responsible for document management across Inchcape, setting the standards and policies for how we develop, maintain and manage policy, process and documents across the business. As well as supporting the business process development in a rigorous and systematic way.

Contract: Permanent

Location: London, Lloyds Avenue (Hybrid)

In line with company policy, Inchcape does not provide visa sponsorship for candidates and cannot consider applicants who will require this now or in the future.

Key Duties and Responsibilities:

• Design and deliver the Framework (standards, process) for how we develop and maintain relevant documentation in ISS.
• Act as the ‘home’ for process discipline skills to drive one common way of writing documentation across ISS.
• Lead regular document management reviews (Governance) to drive continuous improvement, updates and maintenance of our Procedures.
• Run the BPO network to formulate annual work programmes, understand gaps in our procedures and areas of focus to build an annual plan.
• Responsible for creation and maintenance of templates and other reusable process information - creating additional process assets as required. Work with Athena team to drive adoption of our procedures.
• Support Business Process Owners to drive and embed procedures across ISS.
• Introduce process and task mining techniques to ISS at the appropriate time to drive efficiency.

Who You Are:

• Minimum 5 years of experience with process analysis and design.
• Experience with developing process flows, writing procedures and using tools to drive how we embed documentation.
• Hold a Bachelor's degree or equivalent.
• Knowledge of process design and procedural writing.
• Strong familiarity with quality management and continuous improvement concepts to drive procedure optimization.
• Able to promote and drive new ways of working that improve agility, speed, and delivery.
• Continually apply a digital lens to business and value-stream strategies and requirements.
• Proven track record of delivery in a global, cross-functional organization.
• Able to lead through influence.
• Self-starter also able to take direction and come up with ideas and solutions.
• Six Sigma Green/Black Belt (desirable).

You Will Receive:

• A competitive salary
• Cycle to Work scheme
• Employee discount scheme for retail/travel/leisure
• Life assurance cover
• Remote GP and second medical opinion service which gives you, and your family members that live in the same household, timely access to medical advice 24/7, 365 days a year
• Contributory company pension scheme
• Full Employee Assistance Programme including access to care support covering work, family, relationships, money and health
• Team building days