ServiceNow Technical Architect - Advent Global Solutions, Inc.

Role: ServiceNow Technical Architect

Location: Remote

Position Type: Contract

Job Summary

The ServiceNow Technical Architect is responsible for designing and overseeing the implementation of scalable, secure, and high-performing solutions on the ServiceNow platform. This role bridges business needs with technical execution, ensuring alignment with enterprise architecture and strategic goals.

Key Responsibilities

• Architectural Design & Strategy
• Define and design high-level architecture for ServiceNow solutions across modules like ITSM, ITOM, HRSD, CSM, FSM, and SPM.
• Develop architectural blueprints, standards, and best practices.
• Align ServiceNow architecture with enterprise IT strategy and digital transformation goals.
• Technical Leadership
• Provide guidance and mentorship to developers and implementation teams.
• Ensure adherence to architectural standards and coding best practices.
• Lead technical design sessions and code reviews.
• Solution Implementation
• Oversee the development and deployment of ServiceNow applications and custom modules.
• Ensure solutions are scalable, reliable, and secure.
• Lead complex integrations using REST/SOAP APIs, OAuth, SAML, and middleware platforms.
• Stakeholder Engagement
• Collaborate with business and IT stakeholders to gather requirements and translate them into technical solutions.
• Present architectural decisions and roadmaps to executives, including CIOs and CTOs.
• Conduct workshops, demos, and technical presentations.
• Governance & Compliance
• Establish governance frameworks for ServiceNow development and deployment.
• Ensure compliance with regulatory standards and internal policies.
• Maintain detailed documentation including design specs, workflows, and technical guidelines.
• Required Skills & Qualifications:
• Bachelor s or Master s degree in Computer Science, Information Technology, or related field.
• 7+ years of experience in IT, with 3+ years in a ServiceNow architect role.
• Deep knowledge of ServiceNow platform architecture and modules.
• Strong experience with JavaScript, Glide, Flow Designer, and IntegrationHub.
• ServiceNow certifications such as:
• Certified System Administrator (CSA)
• Certified Implementation Specialist (CIS) Certified Application Developer (CAD) Certified Technical Architect (CTA) (preferred) Excellent communication, leadership, and stakeholder management skills.

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