Experienced Patient Access Coordinator (Remote) – Full & Part Time – Atlanta, GA

Are you a highly dependable and customer-focused individual with a passion for delivering exceptional patient experiences? Do you thrive in fast-paced environments and enjoy working collaboratively with others to achieve shared goals? If so, we invite you to join our team as a Patient Access Coordinator at Envera Health, a leading engagement services partner committed to making healthcare better.

About Envera Health

At Envera Health, we believe that healthcare should be better, more connected, and more coordinated. That's why we've developed a comprehensive ecosystem of connectivity that strengthens health systems, drives growth, and delivers better care. Our team of dedicated professionals is passionate about creating a positive patient experience at every touchpoint, and we're seeking like-minded individuals to join our ranks.

Job Summary

As a Patient Access Coordinator, you will play a critical role in scheduling patient appointments and providing general patient support in a telephonic environment. You will work collaboratively with multiple medical client partners to ensure seamless communication and exceptional patient care. This is a remote (work-at-home) position, and we are currently hiring for Full-Time and Part-Time shifts.

Responsibilities

* Answer a high volume of calls per day (75+ calls/day) using a multi-line phone

• Accurately schedule appointments for multiple clinical sites according to client-specific protocols
• Gather and input patient demographic and insurance information into the practice management system
• Listen and report complex clinical issues to the appropriate supervisor/client partner
• Assist callers and navigate them to appropriate resources
• Concisely and accurately document call activity, outcomes, and other notes as needed in client system
• Work collaboratively with co-workers to meet the goals and objectives of the department
• Meet attendance and performance standards

Benefits (Full-Time)

* Four paid personal days

• 10 additional Paid Time Off days that accrue as you work
• Federal holidays paid
• Life Insurance, and Short & Long term disability insurance at no cost
• Eight different Health Insurance plan options that begin after 30 days of employment
• 401k plan matching
• Bonus program based on attendance & performance
• Educational reimbursement program (up to $1,500)
• Adoption assistance program (up to $1,500)

Starting Pay Rate

$15.00 per hour, with Quarterly Bonuses based on attendance & performance.

Required Qualifications

* At least 6 months of experience in a customer/patient service environment

• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Preferred Qualifications

* Experience in Microsoft Office or an EMR

• Excellent oral and written communication skills required
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail
• Call Center experience
• High call volume experience

Our Values

At Envera Health, we live by a set of core values that guide our behavior and decision-making:

• Truth: We are honest and transparent in all our interactions
• Collaboration: We work together to achieve shared goals
• Joy: We strive to create a positive and enjoyable work environment
• Humanity: We treat each other with kindness, empathy, and respect
• Performance: We are committed to delivering exceptional results
• Accountability: We take ownership of our actions and their impact

Reasonable Accommodations

We are committed to making reasonable accommodations to enable individuals with disabilities to perform the essential functions of this job. If you require accommodations, please let us know.

Physical Demands

The following physical demands are representative of those that must be met by an associate to successfully perform the essential functions of this job:

• Ability to sit, use hands and fingers, reach with hands and arms, and talk or hear
• Close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus
• Ability to stand, walk, climb or balance; stoop, kneel, crouch, or crawl; and lift up to 10 pounds (occasionally)

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

Envera Health is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. Apply for this job