Customer Onboarding Manager - Remote | Drive Success in Corporate Travel with Amex GBT

Join Our Dynamic Team: Shape the Future of Corporate Travel

At Amex GBT, we're not just a company; we're a community of travel enthusiasts who believe in making a difference. As a Customer Onboarding Manager, you'll be at the forefront of ensuring a seamless transition for our clients into our innovative corporate travel solutions. If you're passionate about travel, customer satisfaction, and project management, we invite you to explore this exciting opportunity to join our remote team.

About Amex GBT: Where Travel Meets Innovation

Amex GBT is a global leader in corporate travel, dedicated to transforming the industry through innovative solutions, exceptional service, and a commitment to making travel a force for good. Our culture is built on inclusivity, collaboration, and a passion for travel. As a member of our team, you'll be part of a dynamic environment that values your voice and contributions.

Key Responsibilities: Leading Customer Onboarding Efforts

• Own the Customer Onboarding Experience: Spearhead the onboarding and migration process for clients, working closely with internal stakeholders, the project team, and third-party vendors as necessary.
• Project Management: Utilize Amex GBT project documents and follow the SID implementation process to ensure successful project execution.
• Readiness Assessments: Collaborate with Solutions Design teams to complete project handover and readiness assessments, documenting any risks, actions, and follow-up items.
• Project Planning: Design the work breakdown structure and resources required for the project, defining roles and responsibilities internally and externally.
• Client Requirements: Ensure all client requirements are understood and documented for onward teams to action.
• Project Performance: Manage project performance, ensuring clear communication of project status, milestones, changes, risks, issues, assumptions, decisions, and dependencies.
• E2E Testing: Oversee the completion, documentation, and correction of E2E testing, ensuring it is done on time and to a high quality.
• Partner Calls: Determine project call structure and manage Partner calls effectively.
• Team Collaboration: Attend and contribute to team calls, sharing experiences and supporting others within the team.

Essential Qualifications: What We're Looking For

To succeed as a Customer Onboarding Manager at Amex GBT, you'll need:

• Travel Background: A background in travel is a must, bringing a deep understanding of the industry and its nuances.
• Customer Focus: A passion for working directly with customers and strong relationship-building skills.
• Project Management Skills: Ability to manage projects across multiple geographies, functions, and time zones.
• Communication Excellence: Excellent relationship building, influencing, negotiating, communication, and presentation skills.
• Organizational Skills: Ability to multitask, advance plan, and manage time effectively.
• Problem-Solving: High degree of problem-solving and decision-making, with the ability to adapt to changing priorities.
• Language Skills: Business English is required; multi-lingual capability is advantageous.

Preferred Qualifications: Adding Extra Value

• Understanding of Amex GBT: Familiarity with Amex GBT and corporate travel is a plus.
• Experience in Matrix Environment: Experience working in a fast-paced matrix environment.
• Commercial Awareness: Strong commercial awareness and relationship-building skills.
• Collaboration Experience: Experience collaborating across multiple functional groups and with operational SMEs.

What You'll Use: Tools and Templates

You'll work with a variety of tools and templates to ensure successful project execution, including:

• Readiness Assessment and Readiness Review Document
• Documentation Repository and Customer Project Site on SharePoint
• Customer Kick Off Meeting slides
• Project Plan Management using OnePlan
• Status Reporting and Bi-weekly Status Report
• Global Test Plan Template
• Closure & Lessons Learned documentation

Career Growth and Learning Benefits

At Amex GBT, we're committed to your growth and development. As a Customer Onboarding Manager, you'll have access to:

• Global Tuition Assistance: Develop the skills you want with our global tuition assistance program.
• Learning Platform: Access over 20,000 courses on our learning platform.
• Leadership Courses: Enhance your leadership skills with our dedicated courses.
• Internal Job Openings: Explore new job openings available to internal candidates first.

Work Environment and Culture

We pride ourselves on a culture that is inclusive, collaborative, and supportive. As a remote team member, you'll enjoy:

• Flexible Benefits: Tailored benefits that start from your first day.
• Travel Perks: Exclusive deals on travel, hotels, cruises, and car rentals.
• Diversity, Equity, and Inclusion: Be part of our global Inclusion Groups and drive company awareness and action.
• Wellbeing Resources: Access to resources supporting mental and emotional health for you and your family.

Compensation and Benefits

We offer a competitive compensation package, including:

• Base Salary: A national annual base salary range from $70,000 to $140,000, based on experience and location.
• Annual Incentive Award Plan: Eligible for our Annual Incentive Award plan or Sales Incentive Plans.
• Equity Incentive Plan: Eligible for awards under our Equity Incentive Plan.
• Comprehensive Benefits: Review our Benefits-at-a-Glance document for more information.

Equal Opportunities and Reasonable Accommodation

At Amex GBT, we're committed to equal opportunities and reasonable accommodation. We welcome applicants from diverse backgrounds and ensure that all applicants receive equal consideration without regard to age, sex, gender, pregnancy, race, color, citizenship, religion, disability, or any other protected class or characteristic.

Ready to Apply?

If you're passionate about our mission and believe you'd be a great fit for our team, don't hesitate to apply. You don't need to meet every requirement to be considered – your passion and experience are just as valuable.

Join us in shaping the future of corporate travel. Apply now and let's discuss how you can become a vital part of our success story.