Remote Customer Service Representative – (Work From Home Job) – Indeed Jobs US

Sofa is actively hiring Remote Customer Service Representatives based in or near Pittsburgh, PA to join our expanding support team. If you're looking for a stable remote job that values communication, problem-solving, and flexibility, this role could be the perfect match for you.

Whether you're entering the workforce or transitioning from another customer-facing role, Sofa provides thorough training and a supportive environment to help you thrive while working from home.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat.

• Deliver accurate, friendly, and efficient service.

• Document interactions in our system and follow up as needed.

• Resolve issues and provide product or service information.

• Collaborate with team members and leadership to enhance support.

Qualifications

• Must reside in Pittsburgh, PA or anywhere within the U.S.

• Strong written and verbal communication skills.

• Ability to multitask and self-manage in a remote environment.

• Basic computer and typing skills; CRM familiarity a plus.

• Previous customer service experience preferred but not mandatory.

Benefits

• Fully remote position.

• Competitive pay between $18 – $24/hour.

• Part-time and full-time shifts available.

• Paid training provided.

• Health and wellness benefit options.

How to Apply: Go to the Sofa Careers portal, search for “Remote Customer Service Representative,” choose Pittsburgh, PA as your location, and complete the online application form and assessment.