Remote Customer Service Representative – (Work From Home Job) – Indeed Jobs US

Sofa is hiring Remote Customer Service Representatives in Saint Paul, MN to provide reliable and empathetic support to our growing customer base. If you're ready to work from home in a full-time or part-time capacity while contributing to a mission-driven company, this opportunity is for you.

As part of our virtual support team, you'll handle customer interactions with clarity and care. Whether you're starting out or have years of experience, Sofa values your ability to connect with people and solve problems efficiently.

Responsibilities

• Handle incoming customer inquiries via phone, email, or chat.

• Provide clear, timely, and helpful responses.

• Maintain accurate records of interactions.

• Escalate complex issues when needed.

• Represent Sofa’s brand with professionalism and kindness.

Qualifications

• Based in Saint Paul, MN, or elsewhere in the U.S.

• Strong interpersonal and communication skills.

• Ability to work independently in a remote setup.

• Basic computer literacy; CRM experience is a plus.

• Previous customer service experience preferred but not required.

Benefits

• 100% remote work environment.

• Hourly pay range of $18–$24.

• Flexible scheduling (both full-time and part-time).

• Paid onboarding and training sessions.

• Access to health and wellness programs.

How to Apply: Visit the Sofa Careers website, search for the “Remote Customer Service Representative” role, select Saint Paul, MN as your preferred location, and complete the short online application.