Remote Customer Service Representative – (Work From Home Job) – Indeed Jobs US

Sofa is currently hiring Remote Customer Service Representatives based in Santa Ana, CA to join our growing remote support team. This is a great opportunity to work from home while helping customers with professionalism and empathy.

As a Remote CSR, you’ll handle inquiries, resolve issues, and represent Sofa’s customer-first culture. Whether you're experienced or just starting out, we welcome applicants who are organized, patient, and committed to delivering great service.

Key Responsibilities

• Interact with customers via phone, email, and live chat.

• Troubleshoot problems and offer appropriate solutions.

• Document interactions in internal systems.

• Follow standardized procedures and escalate complex issues.

• Uphold Sofa’s reputation for outstanding customer support.

Job Requirements

• Based in Santa Ana, CA or within the U.S.

• Strong communication and multitasking skills.

• Comfortable using digital tools and systems.

• Self-motivated with a quiet, distraction-free workspace.

• Previous customer service experience is a plus, not a requirement.

Benefits

• Fully remote position with equipment provided.

• Competitive hourly pay ($18 to $24).

• Flexible work schedules (full-time or part-time).

• Comprehensive training and onboarding.

• Health and wellness benefit options.

How to Apply: Visit the Sofa Careers site, search for “Remote Customer Service Representative,” and select Santa Ana, CA as your location. Submit your application and complete the brief assessment to get started.