Senior Product Designer, Insurance

Alma is on a mission to simplify access to high-quality, affordable mental health care. We do this by making it easy and financially rewarding for therapists to accept insurance and offer in-network care. When a provider joins Alma, they gain access to a suite of tools that not only help them better run their business, but also grow it sustainably and develop as a provider. Alma is available in all 50 states, with over 20,000 therapists in our growing network. Anyone looking for a therapist can browse Alma’s free directory. Alma has raised $220.5M in funding from Insight Partners, Optum Ventures, Tusk Venture Partners, Primary Venture Partners, First Round Capital, Sound Ventures, BoxGroup, Cigna Ventures, and Rainfall Ventures. Alma was also named one of Inc’s Best Workplaces in 2022 and 2023.

Senior Product Designer, Insurance

Alma is seeking a mission-driven Senior Product Designer to join our insurance team. In this role, you will craft intuitive tools that help mental health providers navigate insurance eligibility and claims processing with ease, while also building supportive experiences for our internal teams and the clients they serve. The ideal candidate thrives in complex problem spaces, adapts quickly to new challenges, and values deep collaboration across disciplines.

What you’ll do

• Partner closely with Product Managers, Engineering Managers, and our Lead Product Designer across multiple squads to iteratively solve challenging problems in the insurance space.
• Lead the design of scalable, intuitive user experiences across devices that make it easier for providers to submit and track claims, and for clients to better understand their coverage.
• Apply service design and systems thinking to create higher-impact, cost-saving workflows that improve how Alma processes claims and how internal teams operate.
• Understand and advocate for user needs by driving research activities, including interviews, surveys, and usability testing.
• Share ideas early and often through sketches, wireframes, prototypes, and design reviews to foster alignment and collaboration.
• Collaborate cross-functionally and across teams, such as Ops, Product Marketing and Analytics, in a highly agile, iterative environment to deliver efficient and valuable solutions.
• Contribute to Alma’s design system and best practices, helping elevate product design as a function within the company.

Who you are

• You have 5+ years of experience in product design or user experience design, ideally within healthcare, fintech, or another highly complex domain
• You have a portfolio with case studies that showcase a deep understanding of user needs, your ability to translate complex systems into seamless experiences, and your creative problem-solving chops.
• You are a curious, ambitious, empathetic, and strategic designer who thrives in complexity and brings clarity to ambiguous problem spaces
• You are fluent in digital design and prototyping tools, especially Figma, and can confidently communicate ideas through flows, wireframes, and prototypes
• You are comfortable working in a fast-paced, metrics-driven environment, making decisions with imperfect information, and adapting and iterating quickly.
• You can context switch effectively, collaborating across multiple squads, stakeholders, and domains, and you enjoy building relationships to move work forward.
• You are passionate about user research, from moderating interviews to synthesizing insights, and you advocate for accessibility and usability in every solution.
• You are motivated by Alma’s mission and excited to help improve how mental health care is delivered and experienced.

Benefits

• We’re a remote-first company 

• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans

• 401K plan (ADP)

• Monthly therapy and wellness stipends

• Monthly co-working space membership stipend

• Monthly work-from-home stipend 

• Financial wellness benefits through Northstar 

• Pet discount program through United Pet Care 

• Financial perks and rewards through BenefitHub

• EAP access through Aetna 

• One-time home office stipend to set up your home office

• Comprehensive parental leave plans  

• 12 paid holidays, and 1 Alma Volunteering Day

• 3 weeks of PTO, plus 7 sick days to recharge

Salary Band: $137,800-$196,000

All Alma jobs are listed on our careers page. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information throughout the recruiting process. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with a helloalma.com email address.

Learn more about how Alma handles applicant data by reading Alma's Applicant Privacy Notice.