Experienced Customer Support Representative - Intuit TurboTax Remote Opportunity with Flexible Scheduling and Growth Potential

Join the WooHoo! Crew as a Remote Customer Support Representative for Intuit TurboTax

Are you a tech-savvy and customer-focused individual looking for a remote opportunity with a flexible schedule? Working Solutions, a leader in customer experience business process outsourcing, is seeking independent contractors to provide top-notch support to Intuit TurboTax customers from the comfort of their own homes. As a Customer Support Representative, you will have the opportunity to work with a well-known brand, develop your skills, and enjoy a range of benefits and perks.

About Working Solutions and the Intuit TurboTax Program

Working Solutions has been providing work-from-home opportunities to independent contractors across the United States and Canada since 1996. Our company is built on a foundation of supporting customer service professionals and providing them with the tools and resources needed to succeed. The Intuit TurboTax program is a unique opportunity for contractors to work with a leading tax software provider, helping customers navigate software issues and locate previous tax returns and amendments.

Key Responsibilities:

• Provide exceptional customer support via phone, chat, and/or video chat to Intuit TurboTax customers
• Assist customers with software navigation and locating previous tax returns and amendments
• Utilize critical thinking and multi-tasking capabilities to resolve customer issues efficiently
• Escalate complex issues to senior support agents or other relevant teams as necessary
• Maintain a friendly tone and professional demeanor in all customer interactions

Requirements and Qualifications

Essential Skills and Qualifications:

• Sincere desire to assist customers and provide top-notch support
• Tech-savvy and avid computer user with experience with software applications
• Ability to multi-task and navigate multiple systems simultaneously
• Excellent communication skills with a friendly tone and professional demeanor

Preferred Qualifications:

• Previous experience in customer support or a related field
• Familiarity with tax software or financial products
• Experience working in a remote or home-based environment

Technology and Equipment Requirements

To ensure success in this role, contractors must have the following technology and equipment:

• Personal computer (no tablet) with a Windows 10 or Windows 11 operating system
• Broadband internet connection with a minimum speed of 10 MBPS
• Wired internet connection (no wi-fi or mobile internet)
• Valid antivirus software installed, running, and up to date
• USB headset with microphone
• Webcam (provided by Working Solutions)

Work Environment Requirements

Contractors must have a dedicated workspace that meets the following requirements:

• Quiet, uninterrupted space
• Organized desk area
• Professional appearance (if on camera)

Schedule and Compensation

This is a seasonal contract opportunity that runs through April 15th, 2024. Contractors have the flexibility to create their own schedule, with available hours between 7 am and 11 pm CST, Monday - Sunday. Compensation ranges from $15.60 to $19 per hour, with peak rates applying from January to April.

Benefits and Perks

As a contractor with Working Solutions, you will enjoy a range of benefits and perks, including:

• Flexibility to work from home and create your own schedule
• Opportunity to gain experience in different industries and develop your skills
• Supportive environment with access to training and resources
• Competitive compensation and peak rates during busy periods

Career Growth Opportunities and Learning Benefits

At Working Solutions, we are committed to helping our contractors grow and develop their skills. As a Customer Support Representative, you will have access to training and resources to help you succeed in your role. You will also have the opportunity to work with a range of customers and develop your communication and problem-solving skills.

Professional Development:

• Access to training and resources to help you develop your skills
• Opportunity to work with a range of customers and develop your communication skills
• Chance to take on additional responsibilities and advance in your role

Work Environment and Company Culture Highlights

At Working Solutions, we pride ourselves on our supportive and collaborative work environment. As a contractor, you will be part of a team that values flexibility, autonomy, and customer satisfaction. We offer a range of benefits and perks to support our contractors, including flexible scheduling, competitive compensation, and access to training and resources.

Our Culture:

• Supportive and collaborative work environment
• Flexible scheduling and autonomy
• Commitment to customer satisfaction and quality

Compensation, Perks, and Benefits

We offer a range of compensation, perks, and benefits to support our contractors, including:

• Competitive hourly rate: $15.60-$19 per hour
• Peak rates during busy periods: January-April
• Flexible scheduling and autonomy
• Opportunity to work from home and create your own schedule

How to Apply

If you are a motivated and customer-focused individual looking for a remote opportunity with a flexible schedule, we encourage you to apply for this exciting contract opportunity. Please click the "Apply" button and complete your profile, followed by an online assessment and technology scan.

Important Information

Contractors must reside in and work from the United States (except CA, NY, PA, WA) on this client program. A criminal background check is also required. As an independent contractor, you will be responsible for your own taxes and benefits.

Conclusion

Working Solutions is seeking experienced and customer-focused individuals to join our team as Customer Support Representatives for Intuit TurboTax. As a contractor, you will have the opportunity to work from home, create your own schedule, and develop your skills in a supportive and collaborative environment. If you are looking for a flexible and rewarding remote opportunity, we encourage you to apply today!