Sales Operations Manager
Remote opportunity, candidates must be located in North or South AmericaCompensation: 36-48k USD Per Year | Fully Remote | Performance Bonuses and Benefits |
About Us
We’re an outsourced sales partner for B2B software (heavy in energy/oil gas tech). Our operations = sales and delivery for clients. We book meetings, build a pipeline, and keep accounts happy. We’re growing and need a builder to make everything run like a machine.
The Role (why this exists)
This is an operations-first role with strong sales literacy. You’ll standardize how we deliver across accounts—SOPs, KPIs, reporting, and client rhythms—so results are predictable and founders can get out of the weeds. You’ll identify coaching opportunities for reps; the owner will handle most of the deep sales coaching.
You’ll Own (first 90 days)
- Playbooks SOPs: Outbound workflows, discovery prep, objection handling checklists, client-call agendas, handoffs, and QA standards.
- KPI Reporting System: Define per-client targets (activity → meetings → pipeline), build dashboards/scorecards, and lock reporting cadences.
- Client Success Rhythm: Run weekly/bi-weekly client calls, drive clear “this week / next week,” surface risks, keep renewals on track.
- Quality Control: Review call snippets and sequences, flag coaching needs, track follow-ups, and ensure standards stick.
- Light People Management (~5 DRs): Scheduling, throughput, QA, and accountability; escalate skill gaps for owner-led coaching.
- Hiring Bench: Keep a pipeline of reps warm; coordinate trial tasks and onboarding checklists.
- Monthly Narrative: Ship clean, on-time rollups that tie work to outcomes (wins, pipeline, lessons, next plays).
- Enablement Library: Turn the process into checklists, templates, and short loom videos so onboarding is plug-and-play.
- Value-Add Content: Simple newsletter/blog to showcase results and insights to clients/prospects.
You’re a Fit If…
- You’ve been the operator behind a sales org or agency: you design cadence, enforce process, and make results repeatable.
- You know sales well (maybe carried a quota before), but your superpower is systems + measurement, not heroic closing.
- You’re great with execs on calls—clear, structured, outcome-driven.
- Dashboards and weekly scorecards are your love language.
Success Looks Like
- Founder time freed from delivery; most client calls run smoothly without them.
- Every account has clear KPIs, dashboards, and on-time reporting.
- Reps are consistent; coaching needs are surfaced early and routed to the owner.
- Renewals and upsells are planned, not accidental.
How We Hire (fast)
- Application with a 1-minute video
- 15-30 minute screening
- Strengths assessment
- Final conversation with CEO
- Offer
Requirements
Must-Haves
- 4–7+ years in Sales Ops / RevOps / Client Success (multi-client or agency environment preferred).
- Proven experience building SOPs, KPI frameworks, and reporting that actually get used.
- Comfortable leading client calls and running a tight weekly/bi-weekly cadence across accounts.
- Strong written summaries—turn noise into an executive-ready story.
Nice-to-Haves
- Energy/oil gas tech exposure.
- Built enablement libraries and onboarding paths for reps.
- Experience coordinating hiring pipelines and trials.
Benefits
Why this role
- Competitive Salary
- Growth Opportunities
- Performance-Based Bonuses
- Fully Remote Position
- Continued Learning Opportunities
Originally posted on Himalayas
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