Apprentice Admissions Support Officer

Looking to gain valuable skills, a recognised qualification, and workplace experience—all while getting paid? An apprenticeship offers the perfect blend of learning and earning.

We are looking for someone to join our busy team who has an interest in customer service and who would like to develop their skills by undertaking a Level 3 Apprenticeship alongside the role of Admissions Support Officer.

We need a team-player who would like to develop their skills in administration, communication and organisation. Team members need to be comfortable working remotely from the team, keeping in contact virtually and meeting face to face occasionally, although initial training will be face to face.

The School Admissions Team allocates places for school-age children at all of the 267 state-funded mainstream schools in Cornwall – infant, junior, primary and secondary schools. We do this for the normal admissions round (the new intake to schools) and for ‘in-year’ applications (for places during the school year). We process over 16,000 applications each year.

We are in contact with parents and carers, schools, other local authorities and colleagues in Cornwall Council on a daily basis.

We work closely with the Education Welfare Service and Statutory Special Educational Needs Service and have important links with the Transport Coordination Service and Free School Meals Team.

We play a crucial role in identifying children missing education. Safeguarding children, data protection and excellent customer service are key to the work we do.

Day-to-day an Admissions Support Officer deals with enquiries from customers including parents, carers, schools and Cornwall Council colleagues. The main function of the role is processing school place applications which involves gathering and analysing information, liaising with schools and communicating with parents and carers. You will be regularly using Outlook, Excel, Teams and our Education Management System. The applications and enquiries we deal with are very varied. There are other tasks to get involved with, such as the administration for admission appeals and waiting lists.

The role suits someone who is goal-driven and enjoys being busy! We have statutory deadlines to meet and our own targets to achieve excellent customer service. Above all, we work together to ensure that the time children are out of school is kept to a minimum.

Team members work from home but keep in regular contact using Microsoft Teams throughout the working day. We meet in our Truro office occasionally and there is the option to work in the office or another office local to you if that is your preference.

Additional Information:

Please note, we are unable to offer sponsorship for this role

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Sarah Lewis - [email protected]

Application Process

Please attach a supporting statement to your application, you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstrate why you are suitable against each of the points marked as ‘Application’ on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience, which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here – The application process.

Please note that applications cannot be edited after they have been submitted, please contact [email protected] if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.

Originally posted on Himalayas