Associate Customer Success Manager (m/f/d)
What we are building
At ecoplanet, we’re redefining energy for tomorrow. Our mission: turn energy management into the competitive edge every European business relies on to win their market. We’re building the operating system for the energy transition - cutting energy costs, improving efficiency, and streamlining operations.
Why This Role Matters
Our customer relationships are at the heart of our growth. As an Associate Customer Success Manager, you’ll go beyond traditional CS - driving account value through upsells, renewals, and deep customer partnerships. You’ll ensure our customers succeed with ecoplanet, feel supported, and grow with us. Your work directly contributes to ARR growth and customer happiness, setting the foundation for long-term success.
What You’ll Achieve
Within your first 6–12 months, you will:- Drive account growth by identifying and closing upsell and renewal opportunities - aligning with Sales and Product teams to deliver relevant solutions and contributing directly to ARR growth.
- Deliver exceptional customer experiences by leading onboarding processes and resolving support issues within agreed SLAs.
- Own in-person relationship building by scheduling and conducting on-site visits with 100% of key accounts at least once per quarter - ensuring strong relationships and clear feedback loops.
- Continuously elevate customer satisfaction by running quarterly NPS surveys, following up with detractors and passives, and translating feedback into concrete improvements.
What Sets You Up for Success
- 1–2 years of experience in Customer Success, Account Management, or Support
- Proven track record with upselling or expansion revenue is a must
- Proactive, solution-oriented mindset - you think in value, not just support
- Strong communication skills (C2 level in German, C1 in English)
- Startup or fast-paced environment experience is a plus
- Excellent time management, prioritization, and stakeholder handling
How You’ll Grow
This role is designed for growth. If you thrive, you can move into a Customer Success Manager, Senior CSM, and ulitmately CSM Lead role - owning larger accounts, more strategic renewals, and mentoring others along the way.
What You Get
- Top of market team
- Competitive compensation (OTE + VSOP)
- Jobrad, Wellpass, and more
- Offices in Munich & Berlin, or working remotely (your choice)
- Flexibility & autonomy
The Application
We don’t do long forms. We don’t do generic cover letters. Send us your CV and surprise us.
Originally posted on Himalayas
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