Customer Service Representative

About BingX

• A leading crypto exchange.
• More than 10 million registered users worldwide.
• 750+ spot trading currencies and 400+ futures targets.
• 17,000+ elite traders, with 600 million+ cumulative copy trading orders.
• Top ranking exchange on CoinMarketCap and CoinGecko.
• We aim to build a gateway for the next billion crypto users.

Founded in 2018, BingX is a leading cryptocurrency exchange serving global users. BingX offers diversified products and services, including spot, derivatives, copy trading, and asset management – all designed for the evolving needs of users, from beginners to professionals.

BingX is committed to providing a trustworthy platform that empowers users with innovative tools and features to elevate their trading proficiency.

Our current vacancy | Full-time | Long-term | REMOTE

Key Responsibilities

Appeal Arbitration

• Be responsible for investigating and reviewing P2P transaction order appeals submitted by users (e.g., non-receipt of payment, fraudulent activities, etc.).
• Collect and analyze a variety of data comprehensively, including order details, chat records, and payment vouchers of both parties involved in the transaction.
• Conduct research and judgment on appeal cases in strict accordance with platform rules and policies, determine the responsible party, and make final arbitration decisions (e.g., remit funds to the seller or buyer, close the appeal, etc.).

Data Processing and Analysis

• Systematically record, categorize, and summarize the data of appeal cases handled daily.
• Conduct in-depth data analysis on a regular basis to extract core indicators such as appeal types, high-frequency issues, distribution of responsible parties, and success rate of appeals.
• Identify potential risk points, fraud patterns, and rule loopholes through data mining.
• Collaborate closely with the risk control, product, and technology teams to promote the implementation of optimization projects based on data findings.

Requirements

• At least 1 year of experience in dispute handling, arbitration, or risk control data analysis. Familiarity with P2P transaction models is preferred.
• Excellent data analysis skills and logical judgment ability, capable of identifying key points from complex information and making objective and fair decisions.
• Possess a strong sense of principle and responsibility, able to work under pressure, make independent judgments without being affected by external factors.
• Proficiency in both Chinese and English. Work schedule: overnight shift, 22:00 - 06:00 (UTC+8).

Working at BingX

• Be part of the future of finance technology and achieve meaningful goal
• Great career development in a fast-growing company
• Market competitive salary
• Fully remote / work-from-home
• Follow your local vacation and other benefits
• Professional development
• Join an international and diversified team