Senior Solutions Engineer - Transforming Disney's Global Advertising Business through Innovative Technology Solutions
Join the Team Revolutionizing Entertainment and Sports Content Delivery
At Disney Entertainment & ESPN Technology, we're on a mission to reimagine the future of entertainment and sports content delivery. As a Senior Solutions Engineer, you'll be part of a dynamic team that's shaping the next generation of streaming and digital products, while also transforming Disney's media business for the future. Our Ad Platforms team is responsible for building and operating the technology that supports Disney's industry-leading, multi-billion dollar global advertising business.
About the Role
We're seeking an experienced Senior Solutions Engineer to join our Ad Platforms team, focusing on Live Dynamic Ad Insertion (DAI) operations. As a key member of this team, you'll be responsible for driving technical operations, troubleshooting, and problem-solving in high-volume production environments. Your expertise will help ensure the health, growth, and success of Disney's Addressable platform capabilities for Live DAI.
Key Responsibilities
- Perform all aspects of Ad Platforms operations for the Live DAI - Technical Operations Channel, ensuring seamless execution and issue resolution.
- Manage hypercare monitoring during major events, rapidly escalating and resolving real-time issues, and conducting post-event analysis and reporting for stakeholders.
- Develop strong partnerships with Sales, Support, Engineering, Product Management, and Analytics leaders to drive strategic and tactical channel objectives.
- Execute communication plans and engage with key stakeholders to report progress and elevate issues.
- Monitor and contribute to the development of dashboards (DataDog, Conviva, etc.) to ensure channel KPIs are met, including ad-hoc/daily operational metrics and monthly/quarterly channel performance reviews.
- Analyze and communicate the impact of key strategy, market, or product changes on the Ad Platforms team and Disney's advertising business.
- Maintain partner relationships as necessary to ensure channel success and drive business growth.
Essential Qualifications
To succeed in this role, you'll need:
- A Bachelor's Degree or equivalent experience in a relevant field.
- A minimum of 5 years of experience in ad technology, operations, or support, preferably with a focus on video and advertising technology.
- Experience with various monitoring toolsets, such as Conviva and DataDog.
- A "do what it takes" attitude, being flexible, adaptable, and a team-player first.
- Experience shipping multiple products in an agile software development environment.
- A proven understanding of systems architecture, design, and implementation.
- Strong analytical skills and a passion for answering questions with data.
Preferred Qualifications
While not required, the following skills and experience will give you a competitive edge:
- Experience with live video streaming and ad technology.
- Knowledge of Disney's advertising business and industry trends.
- Experience working in a fast-paced, dynamic environment with multiple stakeholders.
- Strong problem-solving and troubleshooting skills.
- Excellent communication and collaboration skills.
What We Offer
As a Senior Solutions Engineer at Disney Entertainment & ESPN Technology, you'll enjoy:
- A competitive salary, benchmarked at $124,000 - $182,000 per year, depending on location and experience.
- A bonus and/or long-term incentive units as part of the compensation package.
- A comprehensive benefits package, including medical, financial, and other benefits.
- The opportunity to work on cutting-edge technology and innovative projects.
- A dynamic, collaborative work environment with a team of experienced professionals.
- Career growth opportunities and learning benefits to help you advance in your career.
Company Culture and Work Environment
At Disney Entertainment & ESPN Technology, we pride ourselves on a culture that values innovation, creativity, and teamwork. As a fully remote role, you'll have the flexibility to work from anywhere, while still being connected to our global team. We're committed to fostering a diverse and inclusive environment, where everyone can thrive and grow.
Join Our Team
If you're driven by purpose and passionate about technology and advertising, we want to hear from you. As a Senior Solutions Engineer, you'll play a critical role in shaping the future of Disney's global advertising business. Apply now and take the first step towards a rewarding new role.