Experienced Customer Success Representative – Education and Partnerships

Unlock Human Potential and Empower the Way the World Learns

Are you passionate about making a difference in the education, careers, and lives of hundreds of thousands of college-level students? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? We're seeking an experienced Customer Success Representative to join our team at Wiley, a global leader in education and learning solutions.

About Wiley

Wiley is a company that has been empowering learners for over two centuries. Our mission is to unlock human potential, and we're committed to creating a workplace that values diversity, inclusivity, and continuous learning. We're proud to be an equal opportunity employer, dedicated to providing a fair, transparent work environment that supports the health and well-being of all employees.

About the Role

As a Customer Success Representative, you will play a key role in providing education and support to nearly 3,000 Partners, ensuring they are knowledgeable about our products and solutions and are successful using them to grow their businesses. You will be part of a dedicated, successful team that is passionate about making a difference in the lives of college students worldwide.

Key Responsibilities:

* Educate and support our Partners via calls and emails, providing them with the knowledge and skills they need to succeed

• Build relationships with our Partners, coaching and advising them about our tools, and helping them find success
• Provide in-the-moment problem-solving, support, and education on our tools, technology, and services
• Work alongside a dedicated, successful team to achieve our goals and objectives
• Have fun and work hard in a dynamic, fast-paced environment where no two days are ever the same

What We Look For:

* Emotionally intelligent and able to build strong relationships with our Partners

• Curious learner with a passion for continuous learning and professional development
• Stellar interpersonal spoken and written communication skills
• Passion for working with people and building strong relationships
• Exceptional education and customer service mentality
• Outstanding listening skills, with the ability to synthesize information and recommend solutions
• Ability to build relationships and understand Partner's needs and wants
• Excellent problem-solving skills and ability to adapt in a fast-paced, changing environment
• Proficient with technology, and willing to master tools that you don't know
• Ability to multi-task and prioritize tasks effectively

Essential Qualifications:

* Four-year college degree preferred

• 2+ years of experience in a customer-facing role, preferably in the education or technology industry
• Proven track record of success in building strong relationships with customers and partners
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment

Preferred Qualifications:

* Experience working with educational technology or learning solutions

• Familiarity with customer success or account management principles
• Experience working in a remote or virtual environment
• Certification in customer success or account management (e.g. CSIA, CSM)

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to build strong relationships with customers and partners
• Strong problem-solving and analytical skills
• Ability to adapt in a fast-paced, changing environment
• Proficient with technology, including CRM software and other tools
• Ability to prioritize tasks effectively and manage multiple projects simultaneously

Career Growth Opportunities and Learning Benefits:

* Opportunities for professional growth and development, including training and certification programs

• Collaborative and dynamic work environment that encourages learning and innovation
• Flexible work arrangements, including remote work options
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for advancement and career growth within the company

Work Environment and Company Culture:

* Dynamic, fast-paced work environment that is passionate about making a difference in the lives of college students worldwide

• Collaborative and inclusive work culture that values diversity, inclusivity, and continuous learning
• Flexible work arrangements, including remote work options
• Meeting-free Friday afternoons allowing more time for heads-down work and professional development
• Comprehensive benefits package, including health insurance, retirement plan, and paid time off

Compensation and Benefits:

* Target base pay range: $41,000 to $55,000

• Comprehensive benefits package, including health insurance, retirement plan, and paid time off
• Opportunities for advancement and career growth within the company
• Flexible work arrangements, including remote work options

How to Apply:

If you're passionate about making a difference in the education, careers, and lives of hundreds of thousands of college-level students, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you! Apply for this job