Experienced External Support Engineer – Bridge Between Content Teams and Tools Engineering

Are you a highly motivated and organized individual with a passion for technical support and collaboration? Do you have a strong background in computer science and experience working with external teams? If so, we may have the perfect opportunity for you to join our team as an External Support Engineer at Netflix.

About Netflix

Netflix is a global streaming entertainment service that produces and distributes original content to over 220 million subscribers worldwide. As a leader in the entertainment industry, we are constantly pushing the boundaries of innovation and creativity. Our team is comprised of talented individuals from diverse backgrounds who share a common goal of delivering exceptional customer experiences.

Job Summary

As an External Support Engineer, you will play a critical role in bridging the gap between our content creation teams and the tools engineering team. You will be the first point of contact for content teams when they encounter issues with our tools, and you will work closely with the tools engineering team to resolve these issues efficiently. Your expertise and technical knowledge will enable you to create reference materials, provide training, and advocate for tools and workflow improvements.

Key Responsibilities

* Provide technical support to content/external teams in regards to use of content tools

• Create reference materials and provide training to get external teams up to speed with the toolset
• Solve and debug possible issues with tools and workflows to quickly resolve issues for users
• Escalate more complex or problematic issues to the tool development team, and work with production to track these issues in JIRA
• Advocate for tools, workflow improvements, and suggestions from external teams
• Partner with other engineers to develop tools and processes that improve efficiency and quality
• Guide or lead cross-disciplinary dialogs to drive features from initial concept to completion
• Exemplify reliability, accountability, and professionalism in all work-related interactions

Skills and Abilities

* Ability to read and understand C# code

• Good written and verbal communication, including working with external partners
• Positive attitude and ability to receive and provide objective and constructive feedback
• Excellent organization skills
• Self-motivating; able to prioritize and manage numerous requests simultaneously
• Strong problem-solving skills and analytical thinking
• Experience working with Jira, Confluence, or other defect tracking software
• Familiarity with Unity 3D game and tool development
• Experience with iOS and Android mobile development
• Strong understanding of software development principles and practices

Education and Experience

* Computer Science or related degree, or equivalent work experience

• Experience supporting a live service or tool environment
• Unity 3D game and tool development experience
• Experience with Jira, Confluence, or other defect tracking software
• iOS and Android mobile development experience
• 5 years' experience in delivering production-level code in a professional environment

Work Environment and Culture

As a remote worker, you will have the flexibility to work from anywhere, but you will be expected to be available for meetings and collaborations during our core hours of 10:00am to 6:00pm CST. Our team is collaborative, innovative, and passionate about delivering exceptional customer experiences. We value diversity, equity, and inclusion, and we strive to create a workplace that is welcoming and inclusive for all.

Career Growth Opportunities and Learning Benefits

At Netflix, we believe in investing in our employees' growth and development. We offer a range of training programs, mentorship opportunities, and career development resources to help you achieve your career goals. You will have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and develop your skills in a fast-paced and dynamic environment.

Compensation, Perks, and Benefits

We offer a competitive salary range of $150,000 - $325,000, depending on your location and experience. Our compensation package includes a range of benefits, including health insurance, retirement savings, and paid time off. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to our state-of-the-art facilities.

How to Apply

If you are a motivated and organized individual with a passion for technical support and collaboration, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you are the ideal candidate for this role. We look forward to hearing from you! Apply for this job