Front Office - Customer Service

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

Are you interested in a career and not just a job? Do you have excellent communication skills, a customer-first attitude, and an attention to detail? Are you motivated to excel in a fast-paced environment? Do you enjoy being a part of a collaborative environment where every detail counts and contributions are valued? Are you someone who takes pride in going the extra mile to deliver quality work? If so, then you deserve to learn more about this opportunity! Closets by Design is a nationally recognized leader in home organizing systems. We design, manufacture, and install a complete line of custom closets, home office furniture, media systems, wall-beds, garage cabinetry, and more. We desire motivated, organized, caring individuals who have a passion to provide superior customer service. Job Responsibilities We are currently seeking an enthusiastic and motivated individual to immediately fill the position of Administrative Assistant. The Administrative Assistant plays a crucial role in the smooth functioning of our daily operations. Applicants must demonstrate a commitment to client satisfaction by communicating what is necessary in a genuinely friendly and professional fashion. Job Requirements Data Entry:

• Inputting Data: accurately entering information into databases, spreadsheets, or other systems from various sources.
• Data Quality Assurance: running reports to check for accuracy and completeness in data system.
• Maintaining Records: organizing and managing both physical and digital files, documents, and other records to ensure easy accessibility.
• Communicating: collaborating with team members or departments to clarify data requirements or resolve discrepancies.
• Following Protocols: adhering to company procedures and data management best practices.

Administrative Support:

• Ordering and maintaining office supplies and equipment if needed
• Handling incoming and outgoing mail and packages.

Customer Interaction:

• Handle incoming customer inquiries via phone and email in a courteous and professional manner.
• Provide accurate information regarding products, services, policies, and procedures.
• Greet visitors and provide assistance

Problem Resolution:

• Escalate complex issues to the appropriate departments for resolution.
• Follow up with customers to ensure their concerns are resolved satisfactorily.

Team Collaboration:

• Work closely with other departments to ensure seamless customer experiences.
• Deliver administrative support for office staff, sales team and production/installation departments
• Manage designers' appointment calendars

Quality Assurance:

• Adhere to customer service policies and procedures.
• Meet or exceed performance goals related to customer satisfaction, quality, and productivity.

Qualifications:

• A proactive individual who thrives on taking ownership of tasks and driving them to completion.
• Ability to master processes
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• High school diploma or equivalent is required; college degree preferred.
• Proficiency in Microsoft Office and CRM systems.

Benefits:

• Competitive salary.
• Health, dental, and vision insurance.
• 401K
• Paid time off and holidays.
• Career development opportunities.

If you’re ready to bring your enthusiasm and skills to a team that values your contributions, we’d love to hear from you. Apply now and take the first step in building a rewarding career with us! This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Closets By Design Corporate. Apply tot his job Apply To this Job