Part Time Guest Service Representative – Amazon Store

Other Jobs To Apply

No other job posts for this day.

Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family!

Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager / Supervisor and maintaining the high standards of service and hospitality.

General Accountability :

• Provide the highest quality of service to the customer at all times
• Promptly and effectively handle guest complaints and requests
• Check guests in and out efficiently and in a friendly manner
• Post guest charges and compute guest bills collect payment and make change for hotel   guests
• Follow all cash handling procedures as required
• Handle guest mail and messages per established procedures
• Develop a thorough knowledge of room locations room rates amenities and selling strategies
• Take reservations on property
• Block rooms and handle special requests
• Monitor room availability
• Handle safe deposit boxes used by guests per established procedures
• Keep lobby and desk area clean and presentable
• Have a thorough knowledge of emergency and security procedures
• Offer and properly handle requests for wake-up calls
• Ensure all rooms are check in property and a valid and working form of payment is collected
• Communicate with incoming staff and management by logging pertinent information in the pass on log
• Keep maintenance informed of all maintenance needs
• Must wear proper uniform at all times in accordance with Standards
• Participate in any sales lead generator (will vary by property)

Specific Essential Tasks / Duties :

Behaviors

Preferred

Motivations

Preferred

General Notes

Holiday Inn Express is a hotel chain within the InterContinental Hotels Group family of brands. Standard amenities lean toward the convenient and practical which cater to business travelers and short-term stays.

Holiday Inn Express and Suites is operated by Scarlet & Gray Hospitality. Scarlet & Gray Hospitality was born to meet and exceed our customers' expectations through exceptional hospitalIty management services and quality hotel development. Our slogan says it all : Hospitality...."we get it." We are in this business to achieve 100% customer satisfaction. We do that by listening to our customers and clients.