Experienced Customer Service Representative – Pet Pharmacy Support Specialist (Remote in Kentucky)

Join the Chewy Team and Make a Difference in the Lives of Pet Parents and Their Furry Friends Are you passionate about delivering exceptional customer experiences and making a positive impact on the lives of pet parents and their beloved pets? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! Chewy, America's #1 pet pharmacy, is seeking a highly motivated and customer-focused Customer Service Representative to join our amazing team of pet enthusiasts.

About Chewy

At Chewy, we're more than just a pet pharmacy – we're a community of passionate pet lovers dedicated to delivering an exceptional, memorable, and reliable experience for pet parents, every time. Our team is made up of strong, passionate individuals who share a common goal: to make pets, pet parents, and pet partners super happy! With competitive pay, great perks, a supportive culture, and opportunities for growth and development, we're the perfect place for you to launch or continue your career.

Why You'll Love Working at Chewy

* Competitive Pay and Benefits: We offer a comprehensive compensation package that includes competitive pay, benefits, and perks that will make you feel valued and appreciated.

• Culture of Belonging: Our culture is built on a foundation of belonging, where you'll feel valued for your skills and contributions, and recognized for your commitment and hard work.
• Empowerment and Growth: We empower our team members to build, grow, and unleash their full potential, providing opportunities for growth and development that will help you achieve your career goals.
• Work-Life Balance: As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a schedule that allows you to balance your work and personal life.

What You'll Do

As a Customer Service Representative, you'll be the face of Chewy, engaging directly with pharmacy customers who contact us for a variety of topics. You'll be responsible for:

• Engaging with Customers: You'll interact with customers via inbound calls, emails, and other communication platforms, providing exceptional customer service and resolving issues in a timely and professional manner.
• Research and Problem-Solving: You'll research and problem-solve to determine appropriate solutions for customers, following up as needed to ensure issues are resolved to their satisfaction.
• Going Above and Beyond: You'll go above and beyond to "wow" our customers, thinking critically to provide solutions that meet their needs and exceed their expectations.

What You'll Need

To succeed in this role, you'll need:

• 1-2 Years of Customer-Focused Experience: You'll have a proven track record of working in a customer-focused environment, with a strong understanding of customer service principles and practices.
• Excellent Communication Skills: You'll possess excellent verbal and written communication skills, with the ability to communicate effectively with customers, colleagues, and management.
• Critical Thinking and Problem-Solving: You'll be able to think critically and solve problems in a fast-paced environment, with a strong attention to detail and ability to multitask.
• Flexibility and Adaptability: You'll be flexible and adaptable, with the ability to work a variety of shifts and overtime as needed.
• KY Rx Tech License: You'll be required to obtain a KY Rx Tech license, which will be provided by Chewy.

What We Offer

At Chewy, we're committed to providing a comprehensive benefits package that includes:

• Competitive Pay: We offer competitive pay that reflects your skills and experience.
• Benefits: We provide a range of benefits, including medical, dental, and vision insurance, as well as 401(k) matching and paid time off.
• Perks: We offer a range of perks, including a pet insurance discount, employee discounts, and a fun and supportive work environment.
• Career Growth Opportunities: We're committed to helping you grow and develop your career, with opportunities for advancement and professional development.

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home, with a schedule that allows you to balance your work and personal life. Our company culture is built on a foundation of belonging, where you'll feel valued for your skills and contributions, and recognized for your commitment and hard work.

How to Apply

If you're passionate about delivering exceptional customer experiences and making a positive impact on the lives of pet parents and their furry friends, we want to hear from you! Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We can't wait to hear from you!

Equal Opportunity Employer

Chewy is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from qualified candidates of all backgrounds and perspectives. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform the job requirements, please contact [[email protected]](mailto:[email protected]). Apply for this job