National Customer Operations Manager - USA - Driving Customer Value and Business Growth with Coca-Cola

Unlock Your Potential as a National Customer Operations Manager with Coca-Cola

Join the iconic Coca-Cola team as a National Customer Operations Manager and play a pivotal role in driving customer value, revenue, and profit for the System. As a key member of the Inspire Account Team, you will be responsible for configuring and owning the fulfillment of account-based equipment, service, and supply chain solutions. This is an exciting opportunity to work with a diverse range of customers, from retail and grocery store outlets to theme parks, movie theaters, and restaurants.

About the Role

The National Customer Operations Manager (NCOM) is a critical role that requires a strong and diverse skillset in relevant areas to drive success. As an NCOM, you will work closely with the sales team and customers to develop and implement customer operations plans, identify opportunities to drive quality, service, and productivity, and lead short-term and long-term business operational planning.

Key Responsibilities

• Lead customer selling efforts of operational products and services and customer stewardship
• Provide operational Subject Matter Expertise to external portfolio of customers and internal client groups (sales, finance, and marketing)
• Develop project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives
• Lead internal project team resources and project communication with customer and account team
• Develop annual business plans for Net Service Expense and Capital for assigned portfolio of national accounts
• Identify key drivers of service to create solutions to beverage equipment-related expense that decrease costs, increase quality, and deliver additional profit to the customer and The Coca-Cola Company

Qualifications & Requirements

To be successful in this role, you will need:

• A BS/BA (or equivalent) degree
• Previous experience in a face-to-face customer sales or operations role calling on senior-level buyers
• 3 or more years of customer management experience or customer operational management experience
• 2-4 years of general Operations experience
• 2-4 years of Project Management experience
• Experience working with data, specifically manipulation and analysis

Preferred qualifications include:

• An MS/MA/MBA (or equivalent) degree

Essential Skills and Competencies

To excel in this role, you will need to possess:

• Technical capability (equipment and online tools) to create operational solutions and utilize system tools to deliver customer value
• Financial Acumen to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio
• Presentation development and delivery skills to effectively deliver customer stewardship and the Coca-Cola operational value proposition both written and verbally
• Influencing skills to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome
• Strategic thinking to create a strategic plan that addresses customer needs while also driving company profitability

What We Offer

As a National Customer Operations Manager with Coca-Cola, you will have the opportunity to:

• Work with iconic and innovative brands, including Coca-Cola, Simply, fairlife, and Topo Chico
• Collaborate with a diverse range of customers across various industries
• Develop your skills and expertise in a dynamic and supportive environment
• Be part of a company that is committed to refreshing the world and making a difference

Company Culture and Values

At Coca-Cola, we are committed to nurturing an inclusive culture that is grounded in our company purpose. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. Our four key behaviors - curious, empowered, inclusive, and agile - are at the heart of our culture, and we value how we work as much as what we achieve.

Career Growth and Development

As a National Customer Operations Manager, you will have opportunities for career growth and development within the company. You will be able to develop your skills and expertise, take on new challenges, and advance your career in a dynamic and supportive environment.

Compensation and Benefits

Coca-Cola offers a competitive salary and benefits package to its employees. While the exact compensation and benefits for this role are not specified, we can generally say that our compensation is competitive and our benefits are comprehensive.

Conclusion

If you are a motivated and experienced professional looking to drive customer value and business growth with a iconic brand, we encourage you to apply for this exciting opportunity. As a National Customer Operations Manager with Coca-Cola, you will play a critical role in driving revenue, profit, and customer satisfaction. Join our team and be part of a company that is committed to making a difference.

Apply now and take the first step towards a rewarding and challenging career with Coca-Cola!