Customer Service Team Member - Retail Operations and Customer Experience at Michaels

Join the Michaels Team: Delivering Exceptional Customer Experiences in a Dynamic Retail Environment

At Michaels, we're passionate about empowering creativity and innovation in our customers and team members. As a leading retailer of art supplies, crafts, and home decor, we're dedicated to providing an exceptional shopping experience that inspires and delights. If you're a motivated and customer-focused individual looking for a new challenge, we invite you to join our team as a Customer Service Team Member.

About Michaels

Michaels is an Equal Opportunity Employer committed to fostering a diverse and inclusive work environment. We're proud to offer a range of benefits and opportunities for growth and development to our team members. Our company culture is built on the principles of respect, empathy, and teamwork, and we're looking for individuals who share these values.

Job Summary

As a Customer Service Team Member, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. You'll work in a fast-paced retail environment, providing friendly and knowledgeable customer service, supporting customers with their shopping needs, and ensuring a seamless checkout experience. If you're passionate about customer service, enjoy working in a team environment, and are looking for a new challenge, this could be the perfect opportunity for you.

Key Responsibilities

• Deliver exceptional customer service, providing solutions and support to customers as they shop our store
• Ensure a fast and friendly checkout experience, executing cash handling to standards and engaging customers on the benefits of our Rewards program and Private Label Credit Cards
• Assist customers with locating products, answering questions, and resolving issues in a professional and courteous manner
• Participate in the truck unload, stocking, and planogram (POGs) processes to maintain a well-merchandised and in-stock store
• Complete merchandise recovery and maintenance, including the merchandise return / go back process and general store recovery
• Support shrink and safety programs, adhering to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements
• Interact with others in an accepting and respectful manner, promoting a positive and inclusive work environment
• Cross-trained in Custom Framing selling and production

Essential Qualifications

• High school diploma or equivalent required
• Retail and/or customer service experience preferred
• Ability to remain standing for long periods of time, move throughout the store, and lift heavy boxes and access high shelves by ladder or similar equipment
• Excellent communication and interpersonal skills, with the ability to work effectively with customers and team members
• Basic math skills and accuracy with cash handling and operating a point-of-sale system

Preferred Qualifications

• Previous experience in a retail environment, particularly in a customer-facing role
• Familiarity with inventory management and stockroom operations
• Experience with customer relationship management (CRM) software and other retail technology
• Knowledge of art supplies, crafts, and home decor products

Skills and Competencies

• Excellent customer service skills, with a focus on delivering exceptional experiences
• Strong communication and interpersonal skills, with the ability to work effectively with customers and team members
• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities
• Basic math skills and accuracy with cash handling and operating a point-of-sale system
• Ability to lift heavy boxes and access high shelves by ladder or similar equipment

Career Growth Opportunities and Learning Benefits

At Michaels, we're committed to providing opportunities for growth and development to our team members. As a Customer Service Team Member, you'll have the opportunity to:

• Develop your customer service skills and knowledge of our products and services
• Take on additional responsibilities and contribute to the success of our store
• Participate in training and development programs to enhance your skills and knowledge
• Explore opportunities for advancement and career growth within the company

Work Environment and Company Culture

Our stores are located in a variety of settings, including shopping malls, strip centers, and standalone locations. As a Customer Service Team Member, you'll work in a dynamic and fast-paced environment, interacting with customers and team members on a daily basis. Our company culture is built on the principles of respect, empathy, and teamwork, and we're committed to providing a positive and inclusive work environment.

Compensation and Benefits

We offer a competitive salary and a range of benefits, including:

• Competitive hourly rate
• Opportunities for advancement and career growth
• Comprehensive benefits package, including medical, dental, and vision coverage
• 401(k) plan with company match
• Paid time off and holidays
• Employee discounts on products and services

For more information on our benefits, please visit our website.

Conclusion

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Team Member at Michaels, you'll play a critical role in delivering exceptional customer experiences and driving sales growth. We offer a competitive salary, opportunities for growth and development, and a positive and inclusive work environment. Apply now and join our team!

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