Senior Genesys Cloud CX3 Expert

Date Posted: 08/15/2025 Hiring Organization: Rose International Position Number: 487067 Industry: IT Company Job Title: Senior Genesys Cloud CX3 Expert Job Location: Remote, USA Work Model: Remote Shift: 8am - 5pm CST Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 8 Min Hourly Rate($): 85.00 Max Hourly Rate($): 90.00 Must Have Skills/Attributes: API, Architect, Cloud, Genesys, JSON, REST, XML Experience Desired: Genesys Cloud CX3 implementations (5+ yrs); Proficiency in RESTful APIs, Oauth 2.0, and JSON/XML (5+ yrs); Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytic (5+ yrs) Preferred Education: Bachelor's Degree Preferred Certifications/Licenses: Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE)

• *C2C is not available**

Job Description

Only qualified Genesys Cloud CX3 Expert candidates to be considered for this position.

* Education/Certifications:

• Genesys certifications (e.g. GCX-Google Cloud Platform, GCX-GCD, GCX-AI-GPE) are highly desirable

Skills & Abilities:

• 5+ years of experience with Genesys Cloud CX3 implementations
• Strong proficiency in RESTful APIs, Oauth 2.0, and JSON/XML.
• Hands-on experience with Genesys Architect, Bot Flows, and Journey Analytics.
• Proven Experience integrating with CRM systems, ticketing platforms, and data lakes.
• Familiarity with AI/ML tools and NLU/NLP technologies.

Role: We are seeking a highly skilled and experienced Genesys Cloud CX3 Expert to lead the design, implementation, and integration of our customer experience solutions. This role requires deep technical expertise in Genesys Cloud CX3, API integrations, and AI-driven customer engagement. You will work closely with cross-functional teams to deliver scalable, intelligent, and seamless contact center solutions. Responsibilities:

• Lead end-to-end implementation of Genesys Cloud CX3 solutions, including routing, IVR, WEM, and outbound campaigns.
• Design and develop custom integrations using Genesys Cloud APIs, webhooks, and third-party platforms (e.g., Salesforce, ServiceNow).
• Implement and optimize AI-powered features such as Predictive Engagement, Predictive Routing, and bots.
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Ensure high availability, security, and performance of the Genesys CLoud environment.
• Provide technical leadership, documentation, and training to internal teams.
• Troubleshoot and resolve complex issues related to integrations and platform performance.
• Only those lawfully authorized to work in the designated country associated with the position will be considered.

• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here. Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances. If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department. Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.). Apply tot his job Apply To this Job