Customer Care Professional - Small Business Sales - Hybrid Model - Exceptional Customer Experience & Growth Opportunities with American Express

Join the Team Amex Revolution: Elevate Customer Experience and Propel Your Career

At American Express, we believe that with the right backing, individuals and businesses can achieve remarkable success. As a global and diverse community of colleagues, we're dedicated to supporting our customers, communities, and each other. By joining Team Amex, you'll embark on a unique and fulfilling career journey, complete with benefits, programs, and flexibility tailored to your personal and professional growth.

About American Express and Our Culture

We're a brand built on delivering exceptional customer experiences, and our colleagues are the key to making this happen. As the face of our company, you'll have the opportunity to create positive interactions with our customers daily, whether it's curating a unique travel experience or helping with everyday needs. With industry-leading training and ongoing coaching, you'll continually develop your skills and set the standard for world-class, customer-first service.

Our culture is rooted in our company values and powerful backing promise, which emphasizes providing the world's best customer experience every day with integrity. We strive to create an environment where everyone feels seen, heard, and valued. By joining our team, you'll become part of a community that prioritizes growth, learning, and mutual support.

Job Summary

We're seeking an exceptional Customer Care Professional to join our Small Business Sales team in a hybrid model. As a critical member of our team, you'll service inbound calls, engage with small business owners and decision-makers, and recommend the right American Express Small Business Services (SBS) products. You'll deliver high levels of product and service knowledge, build rapport with customers, and provide extraordinary care in a fast-paced environment.

Key Responsibilities:

• Service inbound calls from small business owners and decision-makers, learning about their needs and recommending suitable American Express SBS products.
• Deliver high levels of product and service knowledge to clearly communicate product features, benefits, and other elements of American Express Small Business Services.
• Continuously improve key selling skills, including building rapport, understanding customer needs, handling objections, and closing sales.
• Provide extraordinary customer care by responding to questions concerning accounts in a fast-paced, structured customer care environment.
• Document necessary account information according to established policies and procedures.
• Adhere to all Regulatory and Compliance guidelines related to servicing and sales practices, ensuring integrity in all interactions.

Requirements and Qualifications

Minimum Qualifications:

• Two years or more of customer service experience, with a passion for building customer loyalty through exceptional listening, consultative relationship building, resourcefulness, and strong written and verbal communication.
• Proven success in a customer service and sales environment (two years or more).
• Ability to work in a fast-paced, metric-driven environment with proficient multitasking and navigation in a web-based environment.
• High school diploma or equivalent required, with education benefits available.

Preferred Qualifications:

• Experience owning or working in a small business is a plus.

What We Offer

Compensation and Benefits:

We offer a competitive salary range of $20.00 to $21.65 hourly, plus bonus incentives and a comprehensive benefits package, including:

• Competitive base salaries.
• Bonus incentives.
• 6% Company Match on retirement savings plan.
• Free financial coaching and financial well-being support.
• Comprehensive medical, dental, vision, life insurance, and disability benefits.
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through our Healthy Minds program.
• Career development and training opportunities.

Work Environment and Culture:

Our hybrid model allows for a balance of in-office and virtual work, ensuring you have the flexibility to thrive personally and professionally. We prioritize your well-being and offer a range of programs and benefits to support your holistic health.

As an American Express colleague, you'll be part of a diverse and inclusive community that values growth, learning, and mutual support. We're committed to creating an environment where everyone feels seen, heard, and valued.

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Join our team and become part of the American Express revolution, driving growth, innovation, and customer satisfaction.

Click here to apply for this exciting opportunity!

Equal Opportunity Employer

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

For more information about our job openings and to view the "Know Your Rights" poster and the Pay Transparency Policy Statement, please visit https://www.dol.gov/agencies/ofccp/posters.

Employment eligibility to work with American Express in the U.S. is required, as the company will not pursue visa sponsorship for these positions.