Experienced Full Stack Sr. Coordinator Service Center - Remote Customer Service Operations with Administrative Support

Job Summary

blithequark is seeking a highly organized and detail-oriented Sr. Coordinator Service Center to join our Target Venture Services (TES) team. As a Sr. Coordinator Service Center, you will provide administrative support to Directors and their service center teams while maintaining a high level of confidentiality and demonstrating exceptional judgment, courtesy, creativity, and drive. If you have a passion for delivering outstanding customer service and are looking for a challenging and rewarding role, we encourage you to apply.

About blithequark

blithequark is a leading retailer that aims to make everyday life more enjoyable for all families. We strive to achieve this vision through our values and culture, which emphasize exceptional customer service, teamwork, and community involvement. Our company is built on a foundation of respect, integrity, and inclusivity, and we are committed to creating a work environment that is engaging, challenging, and rewarding for all employees.

About Target Venture Services (TES)

TES is a critical component of blithequark's operations, responsible for delivering exceptional customer service and support across various channels. Our team includes customer service representatives, product designers, vendor managers, and financial and workforce management analysts, all working together to drive customer loyalty and satisfaction. We value a culture of responsive, informed, and proactive service, and we are committed to providing our customers and employees with the best possible experience.

Key Responsibilities

• Provide administrative support to Directors and their service center teams, including scheduling, coordinating meetings, and preparing correspondence.
• Lead and direct team needs, such as ordering supplies, maintaining inventory, and assisting with planning and executing team events.
• Aid in the onboarding and setup of new colleagues, including planning team recognition programs and participating in division projects and activities.
• Serve as a continuous resource for the service center(s) you support, providing guidance and support as needed.
• Maintain confidentiality and demonstrate exceptional judgment, courtesy, creativity, and drive in all interactions.

Anticipated Hours/Timetable

• Variable 40 hours Monday-Friday, 8:4:30pm CST with a periodic later shift 1-2x every month (scheduled ahead of time).
• Work onsite at blithequark Printing Services in Brooklyn Park, MN 1-2 days/week.

Requirements

Essential Qualifications

• High school education or GED.
• 3-5 years of work experience.
• Proficiency in Microsoft Office, including Outlook, Word, Excel, Access, PowerPoint, and Visio.
• Strong oral and written communication skills.
• Results-oriented with a high sense of urgency and the ability to manage multiple tasks; flexible with a high level of drive and ability to adapt to fluctuating priorities.

Preferred Qualifications

• Previous experience in customer service or a related field.
• Experience with customer relationship management (CRM) software.
• Certification in customer service or a related field.

What We Offer

Compensation

blithequark offers a competitive hourly rate of $16.68 - $30.05, depending on experience and qualifications.

Benefits

We offer a comprehensive benefits package, including:

• Medical, vision, and dental insurance.
• 401(k) plan with company match.
• Employee discount.
• Short-term and long-term disability insurance.
• Paid sick leave and paid time off.
• Paid holidays.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop their careers. We offer:

• Training and development programs.
• Career advancement opportunities.
• Mentorship and coaching.
• Education assistance.

Work Environment and Culture

blithequark is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. We offer:

• A collaborative and supportive work environment.
• Opportunities for professional growth and development.
• A culture of recognition and reward.
• A commitment to diversity, equity, and inclusion.

How to Apply

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Conclusion

blithequark is an equal opportunity employer that values diversity, equity, and inclusion. We are committed to creating a work environment that is engaging, challenging, and rewarding for all employees. If you share our passion for delivering exceptional customer service and are looking for a new challenge, we encourage you to apply for this exciting opportunity. Join our team and help us make everyday life more enjoyable for all families!