Experienced Customer Service Supervisor – Remote Work Opportunity at blithequark

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark as an Experienced Customer Service Supervisor, where you'll play a critical role in shaping the future of healthcare and customer service. At blithequark, we're committed to putting our heart into every moment of our customers' health journeys. Our purpose is simple yet profound: to bring our heart to every interaction, every decision, and every solution we deliver. We believe that how we deliver our services is just as important as what we deliver, and that's why we're dedicated to creating a culture of empathy, compassion, and excellence. As a Customer Service Supervisor at blithequark, you'll be part of a talented team that's passionate about making a difference in the lives of our customers. You'll have the opportunity to develop and lead a team of customer service representatives, driving exceptional results and fostering a culture of collaboration, innovation, and continuous improvement.

Key Responsibilities:

* Develop, motivate, evaluate, and coach staff on work procedures, proper call handling, and teamwork to deliver exceptional customer service

• Be visible and available to staff to answer questions, monitor calls, and provide ongoing feedback
• Utilize available incentive programs to reward, recognize, and celebrate team and individual successes
• Assess individual and team performance on a regular basis and provide candid and timely feedback regarding developmental and training needs
• Monitor all performance measures, such as daily stats and schedule adherence, and allocate resources to meet volume and performance demands
• Develop and maintain strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives
• Remove barriers to job performance and ensure regulatory compliance
• Attract, select, and retain high-caliber, diverse talent able to successfully achieve or exceed business goals
• Build a cohesive team that works well together
• Act as liaison between staff and other areas, including management, all segments, provider teams, etc., communicating workflow results, ideas, and solutions

Essential Qualifications:

* 3-5 years of call center experience

• 1-3 years of supervisory experience in a highly transactional organization
• 1 year of data analysis experience working in Microsoft Excel with the ability to create charts and pivot tables from raw data
• High-speed internet access (25 Mbps or higher)
• Router located in a place where you can set up and work with a direct connection (not Wi-Fi) (ethernet cord directly from computer to router)

Preferred Qualifications:

* Advanced computer skills, including MS Excel, Word, PowerPoint, OneNote, and QuickBase

• Project management experience
• LEAN Six Sigma methodology and experience
• Education: High school diploma

Compensation and Benefits:

* The typical pay range for this role is $40,600.00 - $75,000.00

• This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls
• The actual base salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors
• This position is eligible for a blithequark bonus, commission, or short-term incentive program in addition to the base pay range listed above
• Enjoy the rewards of an organization that puts its heart into caring for its colleagues and communities, including:

+ A full range of medical, dental, and vision benefits + Eligibility to enroll in the blithequark 401(k) retirement savings plan + An Employee Stock Purchase Plan available for eligible employees + A fully-paid term life insurance plan to eligible employees + Short-term and long-term disability benefits + Numerous well-being programs + Education assistance + Free development courses + A CVS store discount + Discount programs with participating partners + Paid Time Off (PTO) or vacation pay + Paid holidays throughout the calendar year

What We Offer:

* A dynamic and supportive work environment that encourages collaboration, innovation, and continuous improvement

• Opportunities for professional growth and development, including training and education programs
• A comprehensive benefits package that supports your physical, emotional, and financial well-being
• A chance to make a meaningful difference in the lives of our customers and communities
• A culture that values diversity, equity, and inclusion, and strives to create a workplace that is welcoming and inclusive for all

How to Apply:

If you're a motivated and results-driven leader with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you! Apply Now! For more job opportunities, please click here: Browse Jobs Apply for this job