Patient Relations Representative - Remote Opportunity with Corewell Health

Join Our Dynamic Team: Delivering Personalized Care with Excellence

At Corewell Health, we're on a mission to improve health, instill humanity, and inspire hope. As a leading not-for-profit health system, we're committed to providing exceptional care and services through our network of 22 hospitals, over 300 outpatient locations, and several post-acute facilities. With a dedicated team of 60,000+ professionals, including more than 11,500 physicians and advanced practice providers and 15,000 nurses, we're reimagining a better, more equitable model of health and wellness.

About the Role: Patient Relations Representative

We're seeking a highly skilled and compassionate Patient Relations Representative to join our team in a remote capacity. As a key member of our patient experience team, you'll play a vital role in ensuring excellent service standards, responding to customer inquiries, and maintaining high customer satisfaction. This is an exciting opportunity to work in a dynamic environment where you'll be empowered to make a meaningful difference in the lives of our patients and their families.

Key Responsibilities

• Receives and investigates patient complaints; achieves resolution; provides feedback to customers; performs service recovery.
• Acts as a liaison between staff and patients/family members; contacts family members, chaplains, transportation, etc., completes call backs.
• Mentors Comfort Care Aides/Volunteers in Emergency Center settings and participates in customer service education for staff.
• Functions as a liaison between patient, families, and the clinical team in In-Patient Family Experience department settings.
• Greetings patients and responds to telephone inquiries in a professional and courteous manner in Obstetrics/Labor & Delivery settings.
• Maintains knowledge of third-party payor and reimbursement procedures as they relate to the registration process.
• Exemplifies the standards of service, ownership, attitude, and respect; demonstrates service excellence.

Essential Qualifications

To be considered for this role, you'll need:

• Associate's Degree or equivalent combination of relevant work experience and education.
• 2 years of relevant experience.
• 2-3 years of customer relations experience.

Preferred Qualifications

While not required, the following qualifications will give you a competitive edge:

• 2 years of relevant experience in a healthcare setting.
• 2-3 years of customer relations experience in a healthcare environment.
• CRT-Basic Life Support (BLS) - AHA American Heart Association certification (upon hire).

Skills and Competencies

To succeed in this role, you'll need:

• Excellent communication and interpersonal skills.
• Strong problem-solving and conflict resolution abilities.
• Ability to work in a fast-paced environment with multiple priorities.
• Compassionate and empathetic approach to patient care.
• Strong analytical and critical thinking skills.

Career Growth Opportunities and Learning Benefits

At Corewell Health, we're committed to cultivating and investing in our team members. As a Patient Relations Representative, you'll have opportunities to:

• Develop your skills and expertise through ongoing training and education.
• Advance your career through internal promotions and professional development opportunities.
• Collaborate with a diverse team of professionals who share our commitment to exceptional patient care.

Work Environment and Company Culture

As a remote team member, you'll enjoy the flexibility and freedom to work from anywhere. Our company culture is built on a foundation of:

• Diversity, Equity, and Inclusion: We advocate for equity as we care for our patients, our communities, and each other.
• Collaboration: We're an interconnected, collaborative culture where all are encouraged to bring their whole selves to work.
• Innovation: We're reimagining a better, more equitable model of health and wellness through experience and collaboration.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package to meet your financial, health, and work/life balance goals, including:

• Competitive salary.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and more.
• Optional identity theft protection, home and auto insurance, pet insurance.
• Traditional and Roth retirement options with service contribution and match savings.

Join Our Team: Apply Now!

If you're a compassionate and skilled professional looking to make a meaningful difference in the lives of our patients and their families, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join our dynamic team and be part of a nationally recognized health system that's committed to delivering personalized care with excellence.

Corewell Health is an equal opportunity employer committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and comply with all applicable laws and regulations regarding employment. We invite those who share our commitment to join our team and help us reimagine a better, more equitable model of health and wellness.