Experienced Remote Customer Service Representative - Delivering Personalized Support to blithequark Members and Providers

Join blithequark and Bring Your Heart to Your Work

At blithequark, we're driven by a clear purpose: to deliver enhanced human-centric health care in a rapidly changing world. Our commitment to this purpose is reflected in our brand, with "heart" at its center. We believe that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors empower every team member to play a vital role in transforming our culture and accelerating our ability to innovate and deliver solutions that make health care more personal, convenient, and affordable.

About the Role: Remote Customer Service Representative

We're seeking a dedicated and customer-focused Remote Customer Service Representative to join our team at blithequark. As a key member of our customer service team, you will provide telephone assistance to members and providers, addressing a range of inquiries and delivering exceptional service experiences. If you're passionate about delivering personalized support and have excellent communication skills, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Answering inbound calls from members and providers, responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Utilizing high-speed internet connectivity with secure service via ethernet cable to ensure reliable and efficient communication.
• Receiving comprehensive training and equipment provided by blithequark to excel in your role.
• Adhering to a production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday, and participating in training sessions during the initial six weeks.
• Demonstrating self-sufficiency and the ability to work effectively in a remote setting, with occasional commutes to the office in Charleston, WV when necessary.

Essential Qualifications

• Residing within 50 miles of Linthicum, MD.
• Possessing excellent communication skills, both written and oral, to effectively interact with members and providers.
• Meeting performance standards, attendance requirements, and call quality goals.
• Demonstrating the ability to work independently in a remote setting and prove self-sufficiency.
• High School Diploma or Equivalent.

Preferred Qualifications

• Previous experience working remotely in a call center setting.
• Familiarity with Medicaid and Medicare programs.

What We Offer

At blithequark, we provide a comprehensive benefits package and a range of rewards that demonstrate our commitment to caring for our colleagues and communities. These include:

• A competitive pay range of $17.00 - $31.30 per hour, depending on experience, education, and geography.
• A full range of medical, dental, and vision benefits.
• Eligibility to enroll in the Company's 401(k) retirement savings plan and an Employee Stock Purchase Plan.
• A fully-paid term life insurance plan, short-term and long-term disability benefits.
• Numerous well-being programs, education assistance, free development courses, and a blithequark store discount.
• Discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year.

Career Growth and Development

At blithequark, we're committed to the growth and development of our team members. As a Remote Customer Service Representative, you'll have opportunities to:

• Develop your customer service skills and expertise.
• Enhance your knowledge of health care programs and services.
• Build your communication and problem-solving skills.
• Advance your career within the company, with opportunities for professional growth and development.

Our Culture and Work Environment

At blithequark, we foster a culture that values heart, innovation, and collaboration. As a remote team member, you'll be part of a dynamic and supportive community that is passionate about delivering exceptional health care experiences. We prioritize:

• Innovation: We're committed to staying at the forefront of health care innovation, leveraging technology and expertise to drive positive change.
• Collaboration: We believe in the power of teamwork and collaboration, working together to achieve our goals and deliver exceptional results.
• Heart: We're dedicated to putting our heart into every moment of our work, delivering care and compassion to our members, providers, and colleagues.

Join Us

If you're a motivated and customer-focused individual looking for a rewarding career opportunity, we encourage you to apply for the Remote Customer Service Representative role at blithequark. With our commitment to delivering exceptional health care experiences and our passion for innovation and collaboration, we're confident that you'll find a fulfilling and challenging career with us.

Don't miss this opportunity to join our team and make a meaningful difference in the lives of our members and providers. Apply today and bring your heart to your work at blithequark!