Experienced Customer Service Representative - Patient Care and Order Management at Blithequark

Join the Blithequark Team: Delivering Exceptional Patient Care and Customer Service

At Blithequark, we're dedicated to improving the quality of life for our patients at home. As a leading provider of home respiratory services and select medical equipment, we're seeking empathetic, thoughtful, and compassionate individuals to join our team. As a Customer Service Representative, you'll play a critical role in identifying and resolving customer issues, answering inquiries, and providing high-quality service to our patients and referrals.

About Blithequark

Blithequark is a global healthcare company providing innovative products and solutions across the continuum of care. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. We're committed to creating a growth-oriented culture that values each teammate's perspective and contributions. With a focus on excellence and integrity, we strive to deliver superior service across the continuum of healthcare.

Job Summary

This position is responsible for handling customer inquiries, resolving issues, and providing high-quality service to our patients and referrals. As a Customer Service Representative, you'll interact with patients and referrals via phone calls, email, fax, chat, text, web inquiries, and other electronic sources. You'll receive and process order requests, provide accurate information and updates, and demonstrate professionalism in all interactions.

Key Responsibilities:

• Handle continuous work volume by interacting with patients and referrals via inbound and outbound phone calls, email, fax, chat, text, web inquiries, and other electronic sources
• Receive and process order requests from referrals for durable medical equipment and healthcare services
• Provide accurate information and updates as related to new orders, resupplies, pickups, and/or exchanges
• Demonstrate professionalism and provide high-quality service when interacting with patients, caregivers, and/or referrals
• Resolve patient/referral complaints and escalations with urgency by identifying problems, troubleshooting equipment, and/or coordinating corrective action
• Assess patient and referral needs, identify satisfactory resolution, and provide high-quality customer service
• Comply with and adhere to all regulatory compliance areas, policies and procedures, and best practices
• Follow quality program guidelines and procedures for all transactions to ensure that we give the best service to all customers
• Perform other duties as required

Requirements and Qualifications

Education and Experience:

• High School Diploma or GED required
• 1-3 years of Call Center Experience preferred
• 1-3 Years of Healthcare and/or Health Insurance Customer Service experience preferred
• Experience working in a remote environment preferred

Certificates, Licenses, Registrations, or Professional Designations:

N/A

Skills, Knowledge, and Abilities:

• Assess problems and identify solutions
• Professional verbal and written communication
• Effective listening, paraphrasing, and summarization
• Personal accountability and emotional intelligence
• Time management and reliability
• Basic skills in using a Windows-based computer
• English (reading, writing, verbal)
• Basic level mathematical proficiency

Physical Demands and Work Environment

This is a stationary position that requires frequent sitting or standing, repetitive wrist motions, grasping, speaking, listening, close vision, color vision, and the ability to adjust focus. It also may require occasional lifting, carrying, walking, climbing, kneeling, bending/stooping, twisting, pulling/pushing, walking, bending, stooping, and reaching above the shoulder. Employees in this position must be physically able to efficiently perform the essential functions of the position.

Work is performed in an office setting with exposure to moderate noise. Occasional travel may be required.

What We Offer

At Blithequark, we're committed to providing a comprehensive benefits package to support the well-being of our teammates. Our benefits include:

• Medical, dental, and vision insurance, available on the first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Development opportunities to grow your career with a global company

Why Join Blithequark?

At Blithequark, we're dedicated to creating a growth-oriented culture that values each teammate's perspective and contributions. When you join our team, you'll be part of a diverse, vibrant organization with a focus on excellence and integrity. Guided by our shared values—Integrity, Development, Excellence, Accountability, Listening—Blithequark teammates strive to deliver superior service across the continuum of healthcare.

We're proud to service healthcare industry customers in 90 countries where we do business today. With a global presence, we offer opportunities for growth and development, as well as a dynamic and supportive work environment.

How to Apply

If you're passionate about delivering exceptional patient care and customer service, we encourage you to apply for this exciting opportunity at Blithequark. This position will accept applications on an ongoing basis.

Blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.