Experienced Customer Support Specialist – Polish Market – Remote-First Hybrid Working Model
Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you thrive in a dynamic, collaborative environment where innovation and creativity are encouraged? If so, we invite you to join blithequark's Customer Support team as a Customer Support Specialist, where you'll play a vital role in shaping the future of AI-powered writing assistance.
About blithequark
blithequark is the world's leading AI writing assistance company, trusted by over 30 million people and 70,000 teams. From instantly creating a first draft to perfecting every message, blithequark helps people at 96% of the Fortune 500 and teams at companies like Atlassian, Databricks, and Zoom get their point across—and get results—with best-in-class security practices that keep data private and protected. Founded in 2009, blithequark is No. 7 on the Forbes Cloud 100, one of TIME's 100 Most Influential Companies, one of Fast Company's Most Innovative Companies in AI, and one of Inc.'s Best Workplaces.
The Opportunity
To achieve our ambitious goals, we're looking for a Customer Support Specialist to join our Customer Support team and provide timely, empathetic help that keeps the customer's needs at the forefront of every interaction. This role includes assistance in planning, installation, training, troubleshooting, maintenance, upgrading, and disposal of our product. The Customer Support Specialist will be responsible for maintaining positive customer relations and satisfaction by providing service via email (help desk) and working with the rest of the blithequark teams.
Key Responsibilities:
* Provide timely, empathetic help that keeps the customer's needs at the forefront of every interaction
* Assist with product-related issues, including planning, installation, training, troubleshooting, maintenance, upgrading, and off-boarding
* Maintain positive customer relations and satisfaction by providing service via email (help desk) and working with the rest of the blithequark teams
* Collaborate with cross-functional teams to resolve customer issues and improve product offerings
* Continuously develop and refine customer support solutions to meet evolving customer needs
* Meet or exceed performance metrics, including response times, resolution rates, and customer satisfaction scores
Career Growth Opportunities and Learning Benefits:
* Within the first 30 days, you'll get familiar with our product, support tools, workflows, and all user interaction types
* By month three, you'll autonomously troubleshoot a variety of low- and medium-complexity cases
* By month six, you'll contribute to the team's OKRs by demonstrating high standards in speed and quality of solving all user interaction types
* By the end of year one, you'll help boost team efficiency by improving customer service procedures, policies, and standards
* Opportunities for professional growth and development through training, mentorship, and career advancement
* A connected team: blithequark builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values.
Work Environment and Company Culture Highlights:
* Flexible, remote-first hybrid working model with opportunities for in-person collaboration and travel
* Collaborative, dynamic work environment that encourages innovation and creativity
* Emphasis on work-life balance, with flexible hours and remote work options
* Opportunities for professional growth and development through training, mentorship, and career advancement
* A connected team: blithequark builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values.
Compensation, Perks, and Benefits:
* Competitive salary and benefits package
* Opportunities for professional growth and development through training, mentorship, and career advancement
* Flexible, remote-first hybrid working model with opportunities for in-person collaboration and travel
* Emphasis on work-life balance, with flexible hours and remote work options
* Increased fee for support agents available to render services during non-traditional hours (50% increased fee for 8 pm - 8 am CET, 100% increased fee for 8 pm - 5 am CET)
Essential and Preferred Qualifications:
* Wakes up in the morning wanting to provide exceptional service experience
* Has excellent written and spoken English
* Is a good communicator with strong critical thinking and problem-solving skills
* Has strong reading comprehension and attention to detail
* Has customer service experience and familiarity with ticketing systems or other written customer interactions
* Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable
* Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust
* Is able to meet in person for their team's scheduled collaboration weeks, traveling if necessary to the hub where their team is based
How to Apply:
If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!