Experienced Member Services Representative – Payments and Digital Strategy Team

Are you ready to embark on a thrilling journey with a world-renowned airline and financial institution? Look no further! Blithequark is seeking an experienced Member Services Representative to join our Payments and Digital Strategy team. As a key member of our team, you will play a vital role in ensuring the smooth operation of our financial services, providing exceptional customer experiences, and driving business growth.

About Blithequark

Blithequark is a leading airline and financial institution that offers a wide range of services to its customers. With a strong commitment to innovation, customer satisfaction, and employee development, we strive to be the best in the industry. Our team is passionate about delivering exceptional experiences, and we're looking for like-minded individuals to join our journey.

Why You'll Love This Role

As a Member Services Representative, you will be responsible for providing top-notch customer service, processing transactions, and ensuring compliance with regulatory requirements. You will work closely with our team to resolve customer inquiries, process payments, and maintain accurate records. Your attention to detail, excellent communication skills, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

* Complete daily tasks related to check processing, object processing, direct deposits, and budget transfers

• Coordinate return items with vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and accounting standard ledger balancing
• Work member cases/assignments and follow established guidelines and procedures to ensure compliance with NACHA regulations and federal banking laws
• Process mortgage payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, review, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing
• Obtain information from members for timely and accurate processing of international and domestic wire transfer requests
• Research and verify incoming and outgoing wire transfer information
• Communicate with vendors to process wire transfers
• Understand and be familiar with outgoing and incoming wire transfer regulations
• Deposit check returns, review member returned checks on draft changes, process member checks, verify members for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
• Complete daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees

Essential Qualifications

* High school degree or equivalent

• Intermediate Excel and Word experience
• Ability to work prolonged hours in support of business needs
• Excellent customer service skills
• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail
• Ability to effectively prioritize work and meet deadlines

Preferred Qualifications

* Previous customer/member service experience

• Previous banking or Credit Union experience
• Episys/Symitar and processing wires experience

Skills and Competencies

* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software

• Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
• Excellent customer service skills
• Ability to perform mathematical calculations and review data
• Ability to effectively prioritize work and meet deadlines under high volume pressure
• Ability to cross-train and perform any position assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong employer skills and ability for attention to detail

Career Growth Opportunities and Learning Benefits

At Blithequark, we believe in investing in our employees' growth and development. As a Member Services Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, financial services, and regulatory compliance
• Work with a talented team of professionals who are passionate about delivering exceptional experiences
• Participate in training programs and workshops to enhance your skills and knowledge
• Take on new challenges and responsibilities as you grow in your role
• Enjoy a dynamic and supportive work environment that encourages collaboration and innovation

Work Environment and Company Culture

Blithequark is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional experiences, and we strive to make our workplace a great place to work. As a Member Services Representative, you will be part of a dynamic team that is dedicated to:

• Providing exceptional customer service and support
• Driving business growth and innovation
• Fostering a culture of inclusion, diversity, and equity
• Encouraging collaboration and teamwork
• Supporting employee development and growth

Compensation, Perks, and Benefits

As a Member Services Representative at Blithequark, you will enjoy a competitive salary, benefits, and perks that include:

• Competitive salary range: $22-35/hour
• Comprehensive health benefits, including medical, dental, and vision coverage
• 401(k) program with company match
• Employee Assistance Program (EAP)
• Discounts on hotels, cars, cruises, and other travel-related expenses
• Opportunities for career growth and development
• A dynamic and supportive work environment that encourages collaboration and innovation

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job