Senior Customer Service Representative - National Remote

Are you a compassionate and empathetic individual with a passion for helping others? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Senior Customer Service Representative. In this role, you will have the opportunity to make a meaningful impact on the lives of our members while building your career in a supportive and inclusive environment.

About blithequark

blithequark is a global organization that delivers care, aided by technology to help millions of people live healthier lives. Our mission is to advance health equity on a global scale by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. At blithequark, we believe in the power of diversity and inclusion, and we strive to create a culture that reflects this commitment. Our talented team of professionals is dedicated to providing comprehensive benefits, career development opportunities, and a supportive work environment that allows you to grow and thrive.

The Opportunity

As a Senior Customer Service Representative, you will be the face of blithequark, providing exceptional service to our members and resolving complex issues with empathy and professionalism. You will work closely with our team to ensure that our members receive the information and support they need to make informed decisions about their health. This is a challenging and rewarding role that requires strong communication skills, a passion for helping others, and a commitment to delivering exceptional customer service.

Key Responsibilities

* Serve as a resource or Subject Matter Expert for team members or internal customers

• Handle escalated calls, resolving more complex customer issues
• Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits, and choosing a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other blithequark websites while encouraging and reassuring them to become self-sufficient with our tools

Requirements

* High school diploma/GED

• Must be 18 years of age or older
• 1 year of customer service experience or experience in a medical office, healthcare, call-center, or office setting analyzing and solving customer problems
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
• Ability to work during our normal business hours of 9:00am - 6:00pm EST

Preferred Qualifications

* Prior healthcare experience

• Knowledge of billing/finance and eligibility processes, practices, and concepts

Telecommuting Requirements

* Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills

* Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications

• Demonstrated ability to listen skillfully, collect relevant information, build rapport, and respond to customers in a compassionate manner
• Proficient conflict management skills, including the ability to resolve stressful situations

Compensation and Benefits

* Competitive hourly rate based on local labor markets, education, work experience, certifications, etc.

• Comprehensive benefits package, including medical, dental, and vision coverage
• Incentive and recognition programs
• Equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements)

Why Join blithequark?

* Be part of a dynamic and inclusive team that is committed to advancing health equity on a global scale

• Enjoy a comprehensive benefits package and competitive compensation
• Develop your skills and career in a supportive and inclusive environment
• Make a meaningful impact on the lives of our members while building your career

How to Apply

If you are a motivated and compassionate individual who is passionate about helping others, we invite you to apply for this exciting opportunity. Please submit your application through our website, and we will review your qualifications and experience. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an Equal Employment Opportunity/Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Drug-Free Workplace

blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Application Deadline

This job posting will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. Apply for this job