Job Title: Customer Service Representative - Phones and Chat - Birmingham, AL - Join blithequark's Dynamic Customer Service Team
Job Description:
About blithequark
At blithequark, we're revolutionizing the digital mailbox industry with innovative solutions that empower individuals and businesses to manage their mail and packages with ease. As a leading-edge company, we're committed to delivering exceptional customer experiences and fostering a culture of excellence, collaboration, and growth. With a strong presence in the market, we're now seeking talented Customer Service Representatives to join our dynamic team in Birmingham, Alabama.Why Join blithequark?
As a Customer Service Representative at blithequark, you'll be part of a fast-paced, growth-oriented environment where you'll have the opportunity to make a real impact on our customers' lives. Our team is passionate about delivering top-notch service, and we're looking for like-minded individuals who share our commitment to excellence. With a comprehensive training program and ongoing support, you'll be equipped to excel in your role and take your career to the next level.Job Summary
We're seeking confident, upbeat, and personable Customer Service professionals to support our growth in Birmingham, Alabama. As a Customer Service Representative, you'll be responsible for providing exceptional service to our customers via phone, chat, and email. If you're a team player with excellent communication skills, a positive attitude, and a passion for helping others, we encourage you to apply.Responsibilities
As a Customer Service Representative at blithequark, your key responsibilities will include:- Answering inbound calls from customers in a prompt and professional manner
- Identifying the type of assistance needed and providing solutions to resolve customer inquiries
- Delivering all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Managing customer expectations and actively engaging customers in online chat contexts
- Providing mail support to the Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
- Additional duties as assigned and deemed appropriate per level, including but not limited to handling escalations, team supervision, analytics, and reporting
Requirements
To succeed in this role, you'll need:- Active listening skills to understand customer needs and concerns
- Results-oriented approach to deliver exceptional service and resolve customer inquiries
- Strong work ethic and commitment to meeting deadlines
- Excellent verbal and written communication skills to interact with customers and colleagues
- Previous experience in a customer service-oriented role, with a passion for helping others
What We Offer
As a valued member of our team, you can expect:- A comprehensive two-week paid training program, starting with a week in our Birmingham office and a week in our Montebello, N.Y. headquarters
- A dynamic and supportive work environment with opportunities for growth and development
- A competitive compensation package, including benefits and perks
- Ongoing training and support to help you excel in your role
- The chance to make a real impact on our customers' lives and contribute to the success of blithequark