Experienced Customer Support Specialist – Lithuanian and Russian Language Expert
Are you passionate about delivering exceptional customer experiences and resolving technical issues with finesse? Do you have a flair for languages and a knack for problem-solving? If so, we invite you to join our dynamic team at blithequark, a global leader in customer service outsourcing, as a Customer Support Specialist.
About blithequark
blithequark is a pioneering company that has been revolutionizing the customer service landscape for years. As a global business outsourcing company, we offer our services to top-tier clients, helping them navigate the complexities of customer service, finance, and other business processes. Our commitment to excellence, innovation, and customer satisfaction has earned us a reputation as a trusted partner in the industry.
The Role
As a Customer Support Specialist at blithequark, you will be an integral part of our Samsung team, providing top-notch technical and non-technical assistance to customers in Lithuanian and Russian. Your primary responsibilities will include:
- Answering incoming calls, emails, and chats in Lithuanian and Russian
- Providing efficient and satisfying solutions to customer inquiries
- Treating customers with respect, following company policies and procedures
- Collaborating with colleagues to resolve complex issues and improve customer satisfaction
Requirements
To excel in this role, you will need:
- Fluency in Lithuanian (C1) and a good command of Russian and English (B2)
- Previous experience in customer service, preferably in a call center environment (although training and coaching will be provided)
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced, dynamic environment
- Strong attention to detail and commitment to quality
What We Offer
As a valued member of our team, you can expect:
- A full-time job with various shifts from Monday to Friday, between 09:00-19:00
- An hourly rate of €8.03 to €8.56 (during the trial period and after)
- Performance-based bonuses
- A supportive team with fantastic colleagues and managers, as well as real opportunities to grow in your career
- A comprehensive training program to help you excel in your role
- A chance to work with a global leader in customer service outsourcing
Career Growth Opportunities
At blithequark, we believe in investing in our people and providing opportunities for growth and development. As a Customer Support Specialist, you will have access to:
- Ongoing training and coaching to enhance your skills and knowledge
- Opportunities to take on new challenges and responsibilities
- A clear career progression path, with opportunities to move into leadership roles
- A supportive team that will help you achieve your career goals
Work Environment and Company Culture
Our team is united by a shared commitment to excellence, innovation, and customer satisfaction. We believe in creating a work environment that is inclusive, diverse, and supportive. As a member of our team, you can expect:
- A dynamic and fast-paced work environment
- A supportive team that will help you achieve your goals
- Opportunities to collaborate with colleagues from diverse backgrounds and industries
- A culture that values innovation, creativity, and continuous improvement
Compensation, Perks, and Benefits
As a valued member of our team, you can expect:
- A competitive hourly rate
- Performance-based bonuses
- A comprehensive benefits package, including health insurance, retirement plans, and paid time off
- Opportunities to participate in professional development programs and training initiatives
- A supportive team that will help you achieve your career goals
How to Apply
If you are passionate about delivering exceptional customer experiences and resolving technical issues with finesse, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online portal. We look forward to reviewing your application and welcoming you to our team!
Application Details
* Job Title: Experienced Customer Support Specialist – Lithuanian and Russian Language Expert
- Location: Work from home in Lithuania
- Employment Type: Permanent, with a 3-month trial period
- Working Hours: Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
- Start Date: As soon as possible during September 2024
- Language Requirements: Lithuanian (C1), Russian (B2), and English (B2)
- Time Type: Full-time
Equal Opportunity Employer
blithequark is an equal opportunity employer, committed to creating a work environment that is inclusive, diverse, and supportive. We believe in hiring the best talent from diverse backgrounds and industries, and we are proud to be an equal opportunity employer. Apply for this job