Senior Full Stack Data Analyst for Customer Experience Platform Development and Innovation

Introduction to blithequark

At blithequark, we are driven by a passion for building innovative platforms that empower businesses to thrive. Our mission is to create cutting-edge solutions that help our customers adapt, take control, and focus on what they do best. As a leader in the industry, we are committed to fostering a culture of experimentation, testing, and iteration, with data-driven decision-making at the heart of everything we do.

About the Role

We are seeking an exceptional Senior Data Analyst to join our Customer Experience Platform team. As a key member of our team, you will work closely with product teams to understand customer behavior and inform our R&D efforts. Your expertise in data analysis will help us build a deeper understanding of our customers' needs and preferences, driving the development of innovative solutions that meet their evolving expectations.

Key Responsibilities

• Partner with cross-functional teams, including product, engineering, finance, and operations, to produce analyses, datasets, and data models that inform product development and drive business growth
• Develop a deep understanding of data from operational systems, such as CRM or ERP software, and identify opportunities for continuous improvement of reporting capabilities
• Design and prototype SQL queries to create datasets that support product, operational, and revenue reporting needs
• Build tools and dashboards to automate reporting and generate insights that enable the team to quickly and accurately assess product and process performance
• Proactively identify areas where analytics can add value, leveraging a "canary in a coal mine" mentality to stay ahead of the curve

Essential Qualifications

To succeed in this role, you will need:

• A Bachelor's degree in Computer Science, Information Systems, or a related field (or proven experience in these areas)
• 3+ years of professional experience in Business Intelligence, Data Analytics, Data Engineering, or a similar role, with a focus on understanding user and behavioral data and its relationship to business outcomes
• Robust methods for QA data to ensure accuracy and completeness
• Strong SQL and data modeling skills
• Advanced knowledge of ETL and data pipelining practices
• Ability to disambiguate stakeholder needs and requirements, with excellent communication and collaboration skills

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Relevant work experience in a high-growth tech or SaaS company
• Experience using backend data from operational sources (e.g., Netsuite, Salesforce, RevPro / Zuora Revenue)
• Familiarity with tools such as Hex, Looker, Snowflake, Airflow, GitHub, AWS, dbt, and Python
• Knowledge of Financial and Accounting concepts, data, and reporting

Skills and Competencies

To excel in this role, you will need to possess:

• Strong analytical and problem-solving skills, with the ability to distill complex data into actionable insights
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams
• A strong understanding of data modeling and database design principles
• Experience with data visualization tools and techniques
• A passion for staying up-to-date with industry trends and emerging technologies

Career Growth and Learning Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Senior Data Analyst, you will have access to:

• Ongoing training and professional development opportunities
• Mentorship and coaching from experienced leaders
• Opportunities to work on high-impact projects and contribute to the development of innovative solutions
• A collaborative and dynamic work environment that fosters creativity and innovation

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and diverse company culture. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and empowering. As a member of our team, you can expect:

• A dynamic and fast-paced work environment that is always evolving
• A culture that values diversity, equity, and inclusion
• Opportunities to participate in company-wide initiatives and events
• A comprehensive benefits package that includes competitive compensation, health insurance, and retirement savings

Compensation and Benefits

We offer a competitive compensation package that includes:

• A base salary range of $92,000 - $147,000 USD, depending on experience
• Cash compensation, including overtime and bonus/commissions (if eligible)
• Equity and benefits, including health insurance and retirement savings
• A comprehensive benefits package that includes flexible work arrangements, paid time off, and employee discounts

Conclusion

If you are a motivated and talented Senior Data Analyst looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to creating a work environment that is supportive, collaborative, and empowering, and we look forward to welcoming you to our team.

Apply today and join our mission to build innovative platforms that empower businesses to thrive!