Customer Experience Specialist – Minneapolis/St. Paul, MN – Onsite at blithequark

Are you passionate about delivering exceptional customer experiences and connecting people to the world? Do you thrive in a fast-paced, dynamic environment where no two interactions are the same? If so, we invite you to join blithequark as a Customer Experience Specialist in our Minneapolis/St. Paul, MN location. As a key member of our Reservations team, you will play a vital role in shaping the customer experience and driving business growth.

About blithequark

blithequark is a leading airline that has earned the most awards for customer satisfaction. We are committed to living our values of Care, Integrity, Resilience, Servant Leadership, and Teamwork every day, in everything we do. Our people are our success, and we strive to create a culture that fosters growth, innovation, and collaboration. At blithequark, we believe that our employees are the key to delivering exceptional customer experiences, and we are dedicated to providing the tools, training, and support they need to succeed.

Key Responsibilities

As a Customer Experience Specialist, you will be responsible for:

• Answering calls in an efficient, courteous, and accurate manner, while assessing customer needs and offering solutions and additional products
• Optimally listening to customers, quickly identifying and owning customer issues, and actively searching for solutions to problems
• Making quality decisions, paying attention to detail, and interacting with a globally diverse group of customers and colleagues
• Consistently selling travel-related services, including car rental and credit card vendor partner products
• Understanding and adhering to all blithequark and U.S. Department of Transportation (DOT) compliance requirements

Connecting Our Customers to the World

In this role, you will have the opportunity to connect with customers from diverse backgrounds and cultures, building relationships and creating memorable experiences. You will be empowered to make decisions, take ownership of customer issues, and provide solutions that exceed customer expectations. Our fast-paced environment requires flexibility, adaptability, and a passion for delivering exceptional customer experiences.

Career Growth Opportunities

As a Customer Experience Specialist, you will have the opportunity to advance to specialty teams that respond to customer concerns or resolve complex international ticketing issues. You may also have the chance to assist customers via Twitter, Facebook, or other emerging social media platforms. Our career development programs are designed to help you achieve your long-term career goals, and we offer a range of training and development opportunities to support your growth.

Benefits and Perks

At blithequark, we believe in sharing success with our employees. Our comprehensive benefits package includes:

• Competitive salary, industry-leading profit sharing, and 401(k) with generous direct contribution and company match
• Comprehensive health & wellness benefits, including medical, dental, vision, short/long term disability, and life benefits
• Paid training, including instruction, observation, exams, and performance measures
• Domestic and International Flight privileges for employees and eligible family members
• Career development programs to support your long-term career goals
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members

What You Need to Succeed

To be successful in this role, you will need:

• A High School diploma, GED, or High School Equivalency
• The ability to prioritize safety and security of self, others, and personal data
• Authorization to work in the United States
• Flexibility in working PM shifts with 2 consecutive days off, which will likely be offered midweek
• Digital literacy in navigating web-based and airline-specific software applications, emails, instant messaging, and internet searches
• Clear, cheerful, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation
• Reliable and committed attendance, performance, self-motivation, and goal attainment
• A commitment to prioritizing privacy when handling personal data

What Will Give You a Competitive Edge

While not required, the following qualifications will give you a competitive edge:

• One year of experience working in sales, and at least one year of experience providing customer service
• Spanish language fluency, which may be beneficial for internal bilingual positions with associated pay increases

Join Our Team

If you are passionate about delivering exceptional customer experiences and connecting people to the world, we invite you to join blithequark as a Customer Experience Specialist. Apply now and take the first step towards a rewarding career with a leading airline. Apply Job! Apply for this job