Experienced Customer Support Representative – Manufacturing Operations

Are you a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join blithequark, a leading global manufacturer of innovative building and industrial materials, as an Experienced Customer Support Representative – Manufacturing Operations.

About blithequark

blithequark is a global leader in insulation, roofing, and fiberglass composites, with a significant presence in the United Kingdom. Our UK operations are part of our broader strategy to serve European markets with high-quality, sustainable building and industrial materials. We operate through several key segments, including insulation, roofing, and composites, and are committed to sustainability through initiatives such as waste reduction, energy conservation, and the development of products that contribute to greener buildings and infrastructure.

Job Summary

As an Experienced Customer Support Representative – Manufacturing Operations, you will play a critical role in ensuring the quality and security of our products while providing exceptional customer experiences. You will work closely with our production team to identify and resolve quality control issues, maintain accurate records, and communicate effectively with colleagues and customers. This is a full-time, remote position with a competitive salary range of £35-£45 per hour.

Key Responsibilities

* Experience and adhere to blithequark's Security Standard and meet all health and safety requirements. Security is a state of business.

• Participate in plant TPM (Total Productive Maintenance) drives, completing tasks related to TPM assignments.
• Perform winder, EDL, and transport quality checks and documentation at designated times.
• Maintain control board – adjust speed, delays, and other clocks as necessary.
• Interact with plant workers to provide quality control (QC) data.
• Collaborate with colleagues to identify and resolve quality control issues.
• Maintain accurate records and documentation.
• Communicate effectively with colleagues and customers through various channels.
• Participate in training and development programs to enhance skills and knowledge.

Essential Qualifications

* Basic understanding of product process.

• Assembling or process-related experience preferred.
• Ability to communicate effectively and clearly.
• Willingness to make decisions and take initiative.
• Ability to work independently or in a team environment with minimal direct supervision.
• Mechanical aptitude and ability to investigate.
• High level of attention to detail.
• Ability to perform multiple tasks simultaneously.
• Basic science skills.
• Ability to effectively communicate (read, write, speak, understand) English.
• Proficiency in using a computer to perform basic data entry tasks.
• Willingness to work in a clean/soil/exhaust/fiberglass environment.
• Ability to wear personal protective equipment (PPE) for up to 12 hours.
• Ability to recognize variations and concealment.
• Willingness to work flexible shift plans.

Preferred Qualifications

* Previous experience in a manufacturing or quality control environment.

• Knowledge of quality control procedures and protocols.
• Experience with TPM or similar quality control programs.
• Ability to work in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Ability to work effectively in a team environment.
• Experience with data entry and record-keeping.

Skills and Competencies

* Strong communication and interpersonal skills.

• Ability to work effectively in a team environment.
• Strong problem-solving and analytical skills.
• Ability to adapt to changing priorities and deadlines.
• High level of attention to detail.
• Ability to work independently or in a team environment.
• Mechanical aptitude and ability to investigate.
• Basic science skills.
• Ability to effectively communicate (read, write, speak, understand) English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Experienced Customer Support Representative – Manufacturing Operations, you will have opportunities to:

• Participate in training and development programs to enhance skills and knowledge.
• Collaborate with colleagues to identify and resolve quality control issues.
• Contribute to the development of new processes and procedures.
• Take on additional responsibilities and leadership roles.
• Pursue opportunities for advancement within the company.

Work Environment and Company Culture

blithequark is committed to providing a safe and healthy work environment for all employees. Our manufacturing facilities are equipped with state-of-the-art equipment and technology, and we maintain a clean and organized work environment. We value diversity, equity, and inclusion and strive to create a workplace culture that is inclusive and respectful of all employees.

Compensation, Perks, and Benefits

As an Experienced Customer Support Representative – Manufacturing Operations, you will receive a competitive salary range of £35-£45 per hour, plus benefits and perks, including:

• Comprehensive health and dental insurance.
• 401(k) retirement plan with company match.
• Paid time off and holidays.
• Opportunities for professional development and advancement.
• A dynamic and supportive work environment.

How to Apply

If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our website. We look forward to hearing from you! Apply Now! Apply for this job