Experienced Customer Service Representative - Tax Revenue Administration and Public Service

Join the Team at blithequark: Delivering Exceptional Customer Service in Tax Revenue Administration

blithequark is a leading organization dedicated to administering tax revenue laws fairly, efficiently, and transparently. Our Customer Operations Division is at the forefront of providing exceptional customer service, processing tax payments, and managing enforcement activities. We are seeking a highly skilled and detail-oriented Customer Service Representative to join our Brooklyn Business Center team.

About blithequark and the Industry

blithequark plays a vital role in the city's financial ecosystem, ensuring that tax revenue laws are administered with integrity and transparency. Our organization is committed to providing exceptional customer service, fostering public confidence, and encouraging compliance. The Customer Operations Division is a critical component of our organization, responsible for processing tax payments, parking violations payments, and managing the full life cycle of enforcement activities.

Job Summary

As a Customer Service Representative at blithequark, you will be the face of our organization, providing exceptional customer service to individuals seeking information on making payments, tax-related services, and other charges collected by our department. You will work in our Brooklyn Business Center, assisting customers at all service points, including Cashiering, Customer Service, and the Information desk.

Key Responsibilities

• Greet customers, answer inquiries, and ask questions to determine the purpose of their visit.
• Use Qmatic Orchestra to manage appointments and issue tickets to route walk-in customers to the appropriate service point.
• Create Electronic Case Folders (ECFs) and schedule parking and camera violation hearings.
• Use Finance systems to analyze and communicate payment summaries and histories for parking and property-related services.
• Enroll eligible customers into various Payment Agreements.
• Adhere to all cash and document control procedures, process customer payments, and maintain up-to-date and relevant backup documentation.
• Provide customer service assistance in all Finance Borough Offices, work overtime as necessary.
• Distribute, collect, and submit inquiries, forms, and application packages for all blithequark-related programs and services to the appropriate work unit.

Essential Qualifications

To be considered for this role, you must possess the following qualifications:

• Education: High school graduation or equivalent.
• Experience: Three years of experience in community work or community-centered activities in an area related to duties described above.
• Equivalent Experience: Education and/or experience which is equivalent to the above requirements.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Experience in customer service, tax revenue administration, or a related field.
• Familiarity with Qmatic Orchestra, Finance systems, and Electronic Case Folders (ECFs).
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.

Skills and Competencies

To succeed in this role, you must possess the following skills and competencies:

• Communication: Excellent verbal and written communication skills.
• Customer Service: Strong customer service skills, with the ability to provide exceptional service to diverse customers.
• Analytical: Ability to analyze and communicate complex information.
• Organizational: Strong organizational and time management skills, with the ability to prioritize multiple tasks.
• Technical: Familiarity with Qmatic Orchestra, Finance systems, and Electronic Case Folders (ECFs).

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in tax revenue administration and customer service.
• Take on additional responsibilities and contribute to the success of our organization.
• Participate in training and development programs to enhance your skills and competencies.
• Advance your career within our organization.

Work Environment and Company Culture

At blithequark, we strive to create a work environment that is inclusive, diverse, and supportive. Our organization values:

• Diversity and Inclusion: We are committed to recruiting and retaining a diverse workforce.
• Equal Opportunity: We are an equal opportunity employer, providing a work environment free from discrimination and harassment.
• Employee Engagement: We encourage employee engagement, feedback, and participation in our organization's decision-making processes.

Compensation, Perks, and Benefits

We offer a comprehensive compensation package, including:

• Competitive Salary: A competitive salary range for this role.
• Benefits: A range of benefits, including health insurance, retirement plans, and paid time off.
• Perks: Additional perks, such as opportunities for professional development and growth.

Public Service Loan Forgiveness

As a prospective employee of blithequark, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County.

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. As a Customer Service Representative, you will have the opportunity to make a positive impact on the lives of our customers and contribute to the success of our organization.

Apply now to become a part of our team and take the first step towards a fulfilling career in customer service and tax revenue administration!