[Remote] ServiceNow Admin- REMOTE

Note: The job is a remote job and is open to candidates in USA. Sensiple Inc. is a technology-driven solutions company specializing in Customer Experience and Digital Transformation. They are seeking a ServiceNow Administrator to perform routine maintenance, manage user accounts, and ensure data integrity within the ServiceNow platform.

Responsibilities

• Perform routine maintenance tasks (e.g., instance health checks, scheduled jobs, table cleanups).
• Configure and maintain forms, lists, and fields using ServiceNow Studio or UI.
• Monitor and manage performance, security, and logs of the instance.
• Manage user accounts, groups, roles, and access controls (ACLs).
• Support clone operations, instance upgrades, and patch management.
• Troubleshoot platform issues and work with ServiceNow support when needed.
• Ensure data integrity, perform data imports, and manage Cl records in CMDB.
• Implement and maintain catalog items, workflows, and business rules.
• Acts as a liaison between the business and the platform team, capturing requirements and ensuring stakeholder needs are met.
• The Business Process Architect is a consultant with a strong automation and workflow background who supports innovation by working with stakeholders to understand business processes, with the goal of digitizing and automating legacy processes.
• Maintains data dictionary-owns data model for the platform, this role is often performed by the platform architect and platform administrators.
• Oversees the configuration management database (CMDB), ensuring data accuracy and governance for the platform.
• Responsible and owns most configuration work in the platform.
• Oversees the implementation and maintenance of platform integrations.
• An individual or group that makes sure the organization's security protocols and best practices are followed within the Snow Platform.
• Manages day-to-day platform administration, ensuring stability and usability across environments.
• Provides technical leadership, documents platform design, and ensures alignment with business strategy.

Skills

• Perform routine maintenance tasks (e.g., instance health checks, scheduled jobs, table cleanups).
• Configure and maintain forms, lists, and fields using ServiceNow Studio or UI.
• Monitor and manage performance, security, and logs of the instance.
• Manage user accounts, groups, roles, and access controls (ACLs).
• Support clone operations, instance upgrades, and patch management.
• Troubleshoot platform issues and work with ServiceNow support when needed.
• Ensure data integrity, perform data imports, and manage Cl records in CMDB.
• Implement and maintain catalog items, workflows, and business rules.
• Acts as a liaison between the business and the platform team, capturing requirements and ensuring stakeholder needs are met.
• Maintains data dictionary-owns data model for the platform.
• Oversees the configuration management database (CMDB), ensuring data accuracy and governance for the platform.
• Responsible and owns most configuration work in the platform.
• Oversees the implementation and maintenance of platform integrations.
• Makes sure the organization's security protocols and best practices are followed within the Snow Platform.
• Manages day-to-day platform administration, ensuring stability and usability across environments.
• Provides technical leadership, documents platform design, and ensures alignment with business strategy.
• Familiarity with core module, (e.g., Incident, Change, CMDB, Catalog).
• Basic understanding of JavaScript and Glide API for scripts and rule.
• Understanding of ITIL practice, and how they are applied in ServiceNow.
• Use of update sets, import sets, ACLs, scheduled jobs, and MID Servers.
• Strong troubleshooting skills for both platform and business logic issue.
• Ability to prepare, test, and validate during system clones and upgrades.
• Work closely with developers, architects, and business users.
• ServiceNow Certified System Administrator (CSA) is highly recommended.

Company Overview

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