Experienced Customer Service Representative – Order Processing and Production Support

Are you a highly organized and detail-oriented individual with excellent communication skills? Do you thrive in a fast-paced environment where no two days are the same? If so, we may have the perfect opportunity for you at blithequark. As an Experienced Customer Service Representative, you will play a vital role in processing customer orders, ensuring a smooth production process, and providing exceptional support to our account managers.

About blithequark

blithequark is a leading provider of innovative solutions and services, dedicated to delivering exceptional results to our customers. Our team is passionate about what we do, and we're committed to creating a work environment that's collaborative, inclusive, and supportive. If you're looking for a challenging and rewarding career, where you can grow and develop your skills, then join us at blithequark.

Job Summary

As an Experienced Customer Service Representative, you will be responsible for processing customer orders, verifying purchase orders, and ensuring accurate and efficient production processes. You will work closely with our account managers, estimating department, and production team to ensure seamless communication and timely delivery of orders. Your attention to detail, organizational skills, and excellent communication abilities will be essential in this role.

Key Responsibilities

* Process customer orders generated by account managers, ensuring accuracy and efficiency in quotation and order entry

• Verify purchase orders over $5000 for accuracy and completeness
• Document and arrange all releases from inventory, and file tickets for completed jobs
• Thoroughly understand production capabilities and products produced by blithequark
• Evaluate and verify purchase order correspondence with quotation, and verify with account managers when questions arise
• Prepare materials for return to customers, and document Haz-Mat orders
• Order marketing materials, and manage internal forms (e.g., custom labels, bills of lading, job tickets, invoices)
• Manage FSI and FSC records, and fill in for account managers when necessary
• Assist the estimating department as required, and perform additional tasks and duties as delegated by the Director of Sales
• Work in compliance with Safe-Well policies at all times

Essential Qualifications

* High school graduate or equivalent required; associate's degree or technical school preferred

• 2+ years of experience in customer service, order processing, or a related field
• Excellent communication, organizational, and problem-solving skills
• Ability to work accurately and thoroughly, with attention to detail
• Familiarity with Microsoft Suite and other software applications
• Ability to work in a fast-paced environment, with minimal supervision
• Strong teamwork and collaboration skills

Preferred Qualifications

* Experience in a manufacturing or production environment

• Knowledge of production capabilities and products produced by blithequark
• Familiarity with FSI and FSC records
• Bronze designation on ACT or equivalent
• Associate's degree or technical school in a related field

Skills and Competencies

* Accuracy and attention to detail

• Active listening and communication skills
• Financial aptitude and understanding of economic and accounting information
• Organizational and project management skills
• Problem-solving and time management abilities
• Safety awareness and ability to identify and correct conditions affecting employee safety
• Working under pressure and meeting deadlines

Work Environment

* Manufacturing office, climate-controlled environment

• Minimal travel required
• 8-hour shift, day shift, Monday to Friday
• In-person work location

Benefits

* Competitive hourly rate: $14.00 - $18.58 per hour

• 401(k) matching
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, and you're looking for a challenging and rewarding career, then apply now to join our team at blithequark. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job