Experienced German Customer Service Representative – Hybrid, Mostly Remote Opportunity at blithequark
Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service in a dynamic and fast-paced environment? Do you have a strong background in customer service and sales, with a proven track record of building rapport with clients and driving business growth? If so, we may have the perfect opportunity for you at blithequark! As a German-speaking Customer Service and Sales Advisor, you will play a critical role in ensuring the highest level of satisfaction for our clients' customers in the healthcare industry. With a focus on providing top-notch service, expert product knowledge, and a 'can-do' attitude, you will be the face of blithequark, building strong relationships with clients and driving business success.
About blithequark
blithequark is a leading provider of innovative solutions in the healthcare industry, with a commitment to excellence, customer satisfaction, and employee development. Our team is passionate about making a positive impact on people's lives, and we're looking for like-minded individuals to join our dynamic and growing organization.
Key Responsibilities
As a German-speaking Customer Service and Sales Advisor, your key responsibilities will include:
- Answering inbound and outbound calls from existing and new customers, providing top-quality service and expert product knowledge
- Proactively addressing all queries related to the business, ensuring seamless communication and resolution
- Taking orders and bookings via external and internal calls, managing email queries, and facilitating calls from B2B and B2C clients
- Demonstrating extensive knowledge of all product ranges, with a focus on building strong relationships with clients and driving business growth
- Providing a professional approach, with a strong emphasis on building rapport with each customer, and delivering exceptional service
Personal Specification
To succeed in this role, you will need to possess the following competences:
- Previous experience in a similar role (preferred but not essential)
- Customer service experience (preferred but not essential)
- Self-motivated, with a 'can-do' attitude and a passion for delivering exceptional service
- Attention to detail, with high-level communication skills and the ability to build strong relationships with clients
- German fluency (spoken and written)
- Computer literacy, with experience in CRM systems and other customer service software
- A strong desire to deliver the highest quality service for our clients' customers
Shift Options
We offer three shift options, each with a competitive salary and benefits package:
- Shift 1: £25,000 per year, with a 5-week rotational shift (Monday to Friday, 07:00 - 15:15, with varying hours on weekends)
- Shift 2: £25,075 per year, with a 5-week rotational shift (Monday to Friday, 07:00 - 15:15, with varying hours on weekends and Saturdays)
- Shift 3: £27,350 per year, with a fixed shift (Monday, Tuesday, Wednesday, and Friday, 11:45 - 20:00, and Saturday, 08:00 - 16:15)
Additional Benefits
As a valued member of our team, you will enjoy a comprehensive benefits package, including:
- Contributory pension scheme of up to 6%
- Opportunity to buy and sell holiday
- Gym membership discounts
- Contributory hospital and health cash plan
- Cycle2Work scheme
- Eye care vouchers
- Free monthly nutritional and personal care products
- Life assurance
- Discounts at leading brands and retailers
Why Join blithequark?
At blithequark, we're committed to creating a positive and supportive work environment, where our employees can thrive and grow.
We offer
- A dynamic and fast-paced work environment, with opportunities for career growth and development
- A comprehensive training program, to ensure you have the skills and knowledge needed to succeed in your role
- A collaborative and inclusive team culture, with a focus on teamwork and mutual support
- A competitive salary and benefits package, with opportunities for bonuses and incentives
- A flexible and remote-friendly work environment, with opportunities to work from home and in our office
How to Apply
If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Apply Now
[Insert link to application portal]
Contact Us
If you have any questions or would like to learn more about this opportunity, please don't hesitate to contact us. We're always happy to chat and look forward to hearing from you! Apply for this job