Experienced Customer Sales and Service Representative – Delivering Exceptional Experiences on America’s Fastest and Most Reliable Network

At blithequark, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people, businesses, and things in ways that transform lives. Our V Team is a dynamic group of individuals who share a common goal: to empower and inspire each other to achieve greatness. If you're a customer-focused sales professional with a passion for technology and a drive to deliver exceptional experiences, we want to hear from you.

About blithequark

blithequark is a leading provider of innovative communication and technology solutions that power and empower how people live, work, and play. Our commitment to innovation, creativity, and impact has made us a leader in the industry, and we're constantly pushing the boundaries of what's possible. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. We come together in times of crisis and celebration, lifting our communities and building trust in how we show up, everywhere and always.

Your Role at blithequark

As an Experienced Customer Sales and Service Representative, you'll be the face of blithequark, delivering exceptional customer experiences that exceed our customers' expectations. You'll be working with America's fastest and most reliable network, and you'll be empowered to make a real difference in people's lives. Your responsibilities will include:

• Answering incoming calls from customers and responding to requests about installation, disconnection, or changes to service
• Instilling confidence and loyalty in customers through thoughtful listening, utilizing your knowledge of blithequark's products and services to effectively service and retain customers
• Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience
• Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments, and policy issues
• Responding to requests from customers about blithequark products and services
• Verifying service order accuracy and completeness and making corrections/changes, as needed
• Negotiating the collection of overdue bills
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
• Managing various systems and work tools while engaging on the phone with customers

What We're Looking For

We're looking for a true consultative salesperson who is energized by meeting sales goals and building relationships with customers. You should take a deep interest in learning about your customers, business challenges, and industry trends. You should enjoy the fast pace and urgency needed to manage incidents, and you should have no problem juggling multiple priorities. Your empathy and communication skills should make it possible for you to diffuse sensitive situations. You should take real ownership of customer concerns, and you should be driven to provide exceptional customer service.

Essential Qualifications

* Related Associate Degree or 2+ years' relevant experience

• Customer Service call center experience
• Previous collections experience
• Experience with selling products and services
• Customer service skills
• Demonstrated ability to communicate with detail and precision

Preferred Qualifications

* Experience working in a remote environment

• Familiarity with blithequark's products and services
• Proven track record of meeting sales goals and delivering exceptional customer experiences

What We Offer

At blithequark, we're committed to providing our employees with a comprehensive benefits package that includes:

• Health and wellness benefits
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Adoption assistance and tuition assistance
• Award-winning total rewards package

Compensation

The compensation range for this position is between $577.00 and $1,775.00 weekly based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Work Environment

As a remote employee, you'll work from home with occasional in-person trainings and meetings. You'll be expected to work 35 hours per week, with flexibility to adjust your schedule as needed.

Equal Employment Opportunity

We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

How to Apply

If you're a motivated and customer-focused sales professional who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our company culture and to submit your application. Apply for this job