Experienced Full-Time Customer Experience Specialist – Remote Night Shifts with Comprehensive Benefits and Growth Opportunities at Blithequark

About Blithequark

Blithequark is a leading, privately held organization that has achieved remarkable growth, doubling its revenue over the past decade. We're dedicated to leveraging cutting-edge technology to deliver exceptional client experiences. Our hallmark "White Glove" service model prioritizes patient satisfaction, setting us apart in the industry. We're now seeking a skilled Customer Experience Specialist to join our dynamic customer service team, working remotely from anywhere in the United States.

Job Summary

As a Customer Experience Specialist at Blithequark, you will play a crucial role in ensuring the highest level of service to our customers. This full-time position involves working rotating 2nd and 3rd shifts, including weekends and holidays, with a mandatory 2-week training period in our Downers Grove, IL location. If you're passionate about delivering outstanding customer experiences, have a knack for multitasking, and thrive in a fast-paced environment, we encourage you to apply.

Work Schedule

The schedule for this role is set and not subject to change:

• Rotating 2nd and 3rd shifts, including:
• Week 1 and 3: Saturday (10:30 PM - 7:00 AM), Tuesday (10:30 AM - 11:00 PM), Wednesday (10:30 PM - 7:00 AM), Friday (10:30 AM - 11:00 PM)
• Week 2 and 4: Saturday (2:30 PM - 11:00 PM), Sunday (2:30 PM - 11:00 PM), Tuesday (10:30 PM - 7:00 AM), Thursday (2:30 PM - 11:00 PM), Friday (10:30 PM - 7:00 AM)
• Flexibility to work overtime when needed, including coming in early, leaving later, or switching schedules for coverage
• Mandatory work on weekends and holidays

Essential Qualifications

To succeed as a Customer Experience Specialist at Blithequark, you should possess:

• Prior experience in customer service, call center operations, or patient scheduling
• Strong multitasking and prioritization skills with attention to detail
• Excellent time management and organizational abilities
• Clear and concise written and verbal communication skills
• Proficiency in using computers, Microsoft Office applications (especially Excel), and web-based system tools

Key Responsibilities

As a Customer Experience Specialist, your primary duties will include:

• Engaging with customers and coworkers through professional phone, email, and support software communication
• Managing incoming customer service calls and requests, creating service requests, and dispatching accordingly
• Identifying and resolving customer concerns in a timely and professional manner
• Utilizing web-based system tools such as OMS, Word, and Excel on a daily basis, logging all communication in work service requests
• Interacting with vendors, customers, and employees via phone, text, and email
• Escalating service calls when necessary and attaching Field Service Reports to service requests in OMS
• Following through on the resolution of customer needs and performing other duties as determined by your manager
• Serving as the nighttime contact for drivers, providing scheduling and maintenance support, and handling inbound and outbound calls
• Monitoring on-time pickups and deliveries, escalating problems to proper manager contacts, and ensuring compliance with HIPAA regulations
• Ordering and canceling injectable doses and entering helium readings into OMS

What We Offer

At Blithequark, we're committed to the well-being and growth of our employees. Our comprehensive benefits package includes:

• Competitive salary with opportunities for growth
• Health, dental, and vision insurance
• Company-paid dental (with applicable health plans)
• 401(k) matching
• Employee Assistance Program
• Company-paid life insurance and voluntary supplemental life insurance
• Voluntary short-term and long-term disability options
• Flexible PTO and paid holidays
• Company swag and health club reimbursement
• Wellness program with generous incentives
• Employee recognition programs and referral bonus program
• Job training and professional development opportunities

Our Culture and Values

At Blithequark, we pride ourselves on:

• A commitment to equal employment opportunity, welcoming applicants from diverse backgrounds
• A drug-free work environment with mandatory background checks and drug screens for all employees
• A dynamic, supportive team culture that values growth, learning, and employee satisfaction

How to Apply

If you're excited about the opportunity to join our team as a Customer Experience Specialist, we encourage you to apply. Please submit your application through our website. We look forward to welcoming a new team member who shares our passion for delivering exceptional customer experiences!