Email/Chat/Phone Specialist (Nights and Weekends) at blithequark
Are you a customer service enthusiast with a passion for live events? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join the blithequark team as an Email/Chat/Phone Specialist (Nights and Weekends). As a key member of our customer experience team, you will be responsible for delivering exceptional service to our customers, ensuring they have an unforgettable experience with blithequark.
About blithequark
blithequark is a leading online ticket marketplace that connects fans with their favorite live events. We pride ourselves on creating memorable experiences for all of our customers from the point of purchase until they enter the gates. Our team is dedicated to providing top-notch service, and we're looking for like-minded individuals to join our ranks.
Your Role in Our Success
As an Email/Chat/Phone Specialist (Nights and Weekends), you will be on the front lines of representing the blithequark brand, helping to ensure that our fans get the right seats at the right price. Your responsibilities will include:
- Handling customer contacts, promptly and professionally, via phone, email, and live chat
- Answering questions about purchases, orders, inventory, and upcoming events
- Supporting our customers proactively via phone, email, and live chat
- Utilizing internal and external technology to manage order fulfillment
- Being a team player and contributing to culture and growth
- Creating memorable experiences with customers who share our love for live events
Your Career Growth with blithequark
We're committed to helping you grow and develop your skills, with a clear progression plan in place. Here's what you can expect in the first 30, 90, and 180 days:
- 30 days in: Complete new hire orientation, learn how ticket marketplaces operate, and acclimate to team and company norms, business objectives, and blithequark values.
- 90 days in: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to our approaches, methods, or technologies to support overall business goals and drive team efficiencies.
- 180 days in: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings to advance skill sets necessary for team goals, handle front-line customer escalations and follow-ups, and feel empowered to participate in extracurricular projects that contribute to the success of the organization.
What We're Looking For
To succeed in this role, you'll need:
- 1-2 years of customer service experience via phone, email, and live chat
- A team player mentality and drive to contribute to culture and growth
- A sense of curiosity to ask questions and keenness to improve upon work
- Passion for live events (sports, concerts, or theatre)
- Flexible schedule to work evenings, weekends, and holidays
- Excellent verbal and written communication skills
- Experience with Zendesk or similar help desk software
Our Benefits Package
We offer a competitive compensation package, including:
- $40,000 base salary with bi-annual bonuses and equity
- Fully paid training
- Competitive compensation; bonus incentives and equity for all employees
- FLEX PTO; mental health days; medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model
- A variety of additional workplace perks
Schedule
Our schedule is designed to accommodate your needs, with:
- 1:30pm-10:00pm Thursday/Friday off
- 1:30pm-10:00pm Monday/Tuesday off
- Hybrid schedule with 3 days in office and 2 days remote
Ready to Join the Team?
If you're passionate about delivering exceptional customer service and have a passion for live events, we invite you to apply for this exciting opportunity. Join the blithequark team and be part of creating unforgettable experiences for our customers. Apply Now! Apply for this job