Job Title: Exceptional Healthcare Customer Care Coordinator – Project-Based (100% Remote Texas) – Join the Blithequark Team
Job Description:
Transforming Customer Experience with Blithequark
At Blithequark, our mission is to revolutionize the customer experience by connecting people with innovative solutions that deliver outstanding results. We empower our employees to reach new heights while growing our business to make a global impact. Our can-do culture works together to make the ordinary exceptional.Are You Ready to Make a Difference?
Are you an exceptional listener who aims higher and reaches farther when it comes to challenges and solving problems? Can you act bold, be passionate with your impressive communication skills, empathy, and care for each person you speak with? Can you be one, help many in a way that provides a positive experience? Do you want to be different, be you and learn more, take action?Join Our Team Today!
We are hiring Project-Based Customer Service – Healthcare Prescription Benefits Specialists who will support US-based customers' prescription benefits questions and concerns regarding their claims, deductibles, coverage, and more. You don't need a background in healthcare or insurance; just a passion for learning and a desire to understand concerns, provide solutions, and make an impact on the lives of others.Key Responsibilities:
- Answer inbound calls from US customers and address questions & concerns regarding their prescription healthcare benefits.
- Provide information about their insurance coverage, what is included in the customer's benefit plan, addressing copays, and assisting with coverage determination.
- Handle prescription refills, order status updates, and tracking.
- Educate customers on online self-service for updates and help troubleshoot these self-services.
- Empathize and resolve concerns to simplify the customer's healthcare experience.
- Navigate through multiple computer applications with speed & accuracy.
- Adapt to learn new call types when business needs change & flex support in those areas.
Work at Home Requirements:
- High-speed internet with at least 10 mbps download speed (No Satellite, Wi-Fi, or Cellular/Wireless carrier hotspot or internet services)
- Must have a hard-wired internet connection via ethernet cable to modem/router that you own/are responsible for.
- Dedicated, quiet, & secured workspace with no distractions
- A USB Wired headset with noise-canceling microphone.
Additional Requirements:
- 18+ years old & high school diploma/GED
- Entry-level position with a minimum of 6 months customer service experience
- Customer-focused personality & desire to help people.
- Professional positive attitude & courteous telephone etiquette
- Full-Time schedule availability to meet business needs (Includes evenings and weekends)
- Willing to submit a drug test and background check.
Benefits & Perks:
- $14-$15 per hour + overtime during peak needs
- Access Up To 50% Of Your Pay Immediately After Your Shift
- Paid, Virtual Training
- Remote Work Environment
- Opportunity for Professional Development