Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service
Are you passionate about delivering exceptional customer experiences and technical support? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join blithequark's dynamic team as a Fiber Customer Support Analyst. At blithequark, we empower our employees to share their ideas, learn, grow, and thrive in a collaborative and inclusive environment. Our team is dedicated to connecting people to what brings them joy, and we're looking for talented individuals like you to join our mission.
About blithequark
blithequark is a leading provider of innovative solutions that power and empower how people live, work, and play. Our commitment to driving innovation, creativity, and impact in the world has made us a trusted partner for individuals and businesses alike. We believe that listening is where learning begins, and our V Team is a community of people who anticipate, lead, and believe in the power of collaboration and inclusivity.
Your Role
As a Fiber Customer Support Analyst, you will be the face of blithequark's customer support team, providing exceptional technical support and customer service to our Fios customers. You will join a tech support team in a call center, troubleshooting issues in hardware, software, applications, networks, or devices and answering customer tech questions. Your responsibilities will include:
- Answering incoming calls from customers with order inquiry and/or trouble reports
- Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
- Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
- Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
- Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
- Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business
What We're Looking For
We're looking for individuals who share our passion for delivering exceptional customer experiences and technical support. You will have:
- A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
- A strong technical background, preferably with a related Associate Degree or 2+ years' relevant experience
- Technical support call center experience, preferably in a similar role
- The ability to thrive in a fast-paced work environment and enjoy helping our customers connect to the digital world
Preferred Qualifications
While we're open to candidates with a variety of backgrounds, we're particularly interested in individuals with:
- A related Associate Degree or 2+ years' relevant experience
- Technical support call center experience
- Knowledge of communication and networking components
- Experience with troubleshooting and problem-solving
Work Environment and Culture
As a remote role, you will work from home with occasional in-person trainings and meetings. Our team is dedicated to creating a collaborative and inclusive environment where everyone feels valued, connected, and empowered to reach their potential. We celebrate our employees' differences and strive for a workplace that is authentic, diverse, and inclusive.
Benefits and Compensation
We offer a comprehensive benefits package that includes:
- Health and wellness benefits
- 401(k) Savings Plan
- Stock incentive programs
- Paid time off
- Adoption assistance and tuition assistance
- Award-winning total rewards package
The compensation range for this position is between $632.00 and $1,770.50 weekly based on a full-time schedule, depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more.
How to Apply
If you're passionate about delivering exceptional customer experiences and technical support, and you're looking for a dynamic and inclusive work environment, we encourage you to apply. Please visit our website to learn more about our company culture and benefits, and to submit your application.
Equal Employment Opportunity
blithequark is an equal opportunity employer, and we celebrate our employees' differences. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best.
Test(s) Required
Computer & Internet Knowledge Test (210), SACS HTML Results
Test Previews
We're excited to invite you to join our team as a Fiber Customer Support Analyst. If you're passionate about delivering exceptional customer experiences and technical support, and you're looking for a dynamic and inclusive work environment, we encourage you to apply. Apply for this job