Experienced Customer Service Coordinator – Supply Chain Operations and Logistics

At blithequark, we're a leading lifestyle brand collective that's passionate about delivering exceptional customer experiences. As a Customer Service Coordinator, you'll play a vital role in ensuring our retail partners receive the right products at the right time. If you're a detail-oriented problem-solver with a passion for logistics and customer service, we want to hear from you!

About blithequark

blithequark is a dynamic and innovative company that's redefining the lifestyle brand collective space. We're committed to driving growth through customer-centricity, creativity, and analytical thinking. Our team is built on respect, collaboration, and a shared passion for excellence. We're proud to be a leader in our industry, and we're looking for talented individuals like you to join our journey.

Job Summary

As a Customer Service Coordinator, you'll be responsible for managing purchase orders from initial bulk allocation to end-of-life cycle, ensuring timely delivery of merchandise to our retail partners. You'll work closely with our planning and sales teams to allocate products, track production, and resolve customer delivery issues. If you're a team player with excellent communication skills and a keen eye for detail, we encourage you to apply.

Key Responsibilities

* Manage purchase orders from initial bulk allocation to end-of-life cycle, including daily review, maintenance, and release of sales orders

• Help track production through receipt in distribution centers
• Create and manage work orders to ensure customer floor-ready requirements and overall retail compliance
• Review orders on an exception basis from all product flow streams daily and modify as necessary
• Ensure all electronic transactions (EDI) are sent and/or received
• Review daily shipments to ensure proper invoicing
• Communicate daily with Order Management Manager, Sales, and Warehouse counterparts to review customer delivery issues
• Review operational chargebacks with Compliance team
• Manage overall system data integrity with a focus on sales orders

Our Ideal Candidate

* Bachelor's degree preferred

• Allocation experience a plus (preferably in the Apparel/Accessories/Footwear Industry)
• Proficient in Microsoft Office (Word, Excel, and Outlook)
• Some EDI and ERP Software experience, preferably SAP, is a plus
• Working knowledge of retail math
• Ability to foster effective teamwork and communicate with business teams
• Detail-oriented with excellent time management skills
• Ability to learn difficult concepts quickly and offer creative solutions to problem-solving
• Ability to multi-task in a fast-paced and dynamic environment

What We Offer

* Industry-competitive salary range: $41,000-$50,500

• Comprehensive benefits plan, including medical, dental, vision, and a matching 401(k)
• Summer Fridays, generous PTO, merchandise discounts, and excellent career development opportunities
• A work environment that reflects our industry leadership and a commitment to diversity, equity, and inclusion
• Opportunities to participate in our social impact program, Centric Cares, and contribute to making a difference in our communities
• A dynamic and supportive team environment that encourages collaboration and growth

Why Join blithequark?

* Be part of a growing community that values innovation, creativity, and customer-centricity

• Enjoy a competitive salary and benefits package that reflects our commitment to attracting and retaining top talent
• Develop your skills and expertise in a fast-paced and dynamic environment
• Contribute to making a positive impact in our communities through our social impact program, Centric Cares
• Enjoy a work-life balance that includes Summer Fridays and generous PTO

How to Apply

If you're a motivated and detail-oriented individual with a passion for customer service and logistics, we encourage you to apply for this exciting opportunity. Please submit your application through our careers site, and we'll be in touch to discuss your qualifications further.

Equal Opportunity Employer

blithequark is an equal opportunity employer, and we welcome applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that reflects our values of respect, collaboration, and excellence.

Important Note

Please be aware that blithequark will only reach out to interview, make an offer of employment, or conduct onboarding activities for candidates who have applied through our careers site. We will never ask for any money or payments from applicants at any point in the recruitment process. If you think you're a victim of an employment scam, please contact your local law enforcement agency and/or visit the Federal Trade Commission website for more information. Apply for this job